Product Support Engineer -2(Linux,Database & Networking)

Job description

****In this role you will**** - Need to have a thorough understanding of the Ameyo Contact Centre Product and its features - Respond to customer inquiries and technical problems through call, ticketing and chat systems. - Simulate Customer Issues to find solutions and fixes to Escalated customer Issues /Enquiries - Understanding the coverage/impact of an issue - Take ownership of customer issues through to resolution - including troubleshooting, internal communication, and take them towards a logical conclusion along with the RCA - Stay at the forefront of customer communications to address issues - Have to have a thorough understanding of Ameyo Product, features and use cases. - Learn Ameyo New product/feature releases and master them quickly. - Be Curious all the time to keep exploring newer and better ways to create Awesome customer experience ****What makes you fit**** Must-haves - A passionate problem solver (B.Tech./ BSc or equivalent) with **3+ years** of overall work experience in tech/product support. - **A very good understanding and experience in the Product Support role with a high-tech product/services (Linux/Databases/Networking) company.** - Able to work independently and efficiently to meet deadlines and SLAs. - Able to promptly answer support-related phone calls, chat & emails. - Willingness to work in a follow-the-sun **(24x7)** model. - A good command of Linux CLI tools with knowledge and troubleshooting skills on Linux, networking, etc. - Hands-on with databases and SQL, good at writing SQL queries - Ability to analyse, research and solve highly technical and unique problems. - Excellent verbal and written communication skills. - Self-motivated, detail-oriented and organised. Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.