Product Support Engineer

Job description

**We’ll Get Along If You Have...** - 0-2years of experience in a product support or technical support role. - Excellent verbal and written communication skills. - Strong problem-solving skills, with the ability to troubleshoot and find workable solutions. - Ability to prioritize tickets based on urgency and business impact, with attention to detail. - Self-motivated and eager to learn and adapt to new technologies. - Basic understanding of RESTAPIs and their functionality. - Willingness to work in rotational shifts, even on weekends **Good-to-Have** - Knowledge ofSQL, with the ability to write basic queries. - Hands-on experience with ticketing systems like Freshdesk, Jira, Zendesk, or ServiceNow. - Ability to write simple scripts in languages likePython to automate repetitive tasks or improve troubleshooting efficiency. - Experience in working closely with customers to resolve issues and build strong relationships through effective communication. - Basic understanding of cloud platforms such asAWS,Azure, or Google Cloud, particularly for products hosted on cloud infrastructure. - Familiarity with any one of the monitoring and logging tools like Kibana, Splunk, Nagios, or Grafana for proactive system monitoring and health checks. **Here’s What Your Day Would Look Like...** - Review test strategies and see that all the various kinds of testing like unit, functional, performance, stress,acceptance etc are getting covered. - Defining and executing manual and automation testing strategy. - Ensuring all development tasks meet quality criteria through test planning, test execution, quality assurance andissue tracking. - Keep raising the bar and standards of allthe quality processes with every project. - Identifying best practices & tools in the industry and adopting them from time to time.