Product Support - Transact experience (T24)

Job description

**About Temenos** **Temenos is a global leader in banking technology. Through our market-leading core banking suite and best-in-class composable solutions, we are modernizing the banking industry. Banks of all sizes utilize our adaptable technology – on-premises, in the cloud, or as SaaS – to deliver next-generation services and AI-enhanced experiences that elevate banking for their customers. Our mission is to create a world where people can live their best financial lives.** **VALUES** **Care About Transforming The Banking Landscape.** **Commit to being part of an exciting culture and product evolving within the financial industry.** **Collaborate effectively and proactively with teams within or outside Temenos.** **Challenge yourself to be ambitious and achieve your individual as well as the company targets.** **About The Team** Product Analysis and Customer Support (PACS) as the name indicates, provides support to clients using Temenos products which includes clients in the Implementing stage & clients already live on Temenos products. All support requests from these clients are handled by PACS We are seeking a skilled and experienced professional with hands-on expertise in Temenos Transact (T24). This role is ideal for a candidate with strong technical proficiency in T24 Transact, Java, and middleware technologies. If you have extensive experience working with Transact core modules, possess a solid understanding of Temenos frameworks, T24 architecture, and integration layers such as TAFJ, OFS, and REST APIs, and demonstrate a proven ability to diagnose and resolve client issues within defined SLAs while maintaining exceptional customer satisfaction, we would like to meet you. Seeking candidates ( **excluding candidates from Temenos partner company with Transact experience** ) with Temenos Transact expertise available to join within 30 to 45 days **Responsibilities** - Provide proactive, clear, and timely communication to clients and internal stakeholders throughout the incident lifecycle. - Collaborate with cross-functional teams (Development, Infrastructure, DBAs) to resolve complex issues efficiently with effective stakeholder engagement. - Participate in Root Cause Analysis (RCA) and contribute to permanent fixes or provide appropriate workarounds. - Continuously enhance technical knowledge of various Temenos product architecture, runtime internals, Java integrations, and middleware technologies. - Ability to work under pressure and handle production critical issues. - Demonstrate leadership potential, with a long-term path toward SME status in technology domains. **Required Skills** - BE/BTech candidates with 5–7 years of experience in T24 Transact product in technical support or development - Strong hands-on experience in Temenos Transact(T24) modules. - Practical working knowledge of Temenos frameworks - Proficiency in debugging across T24 Core, integration layers, and Java customizations. - Familiarity with JMS, Web Services and integration frameworks (optional but advantageous). - Excellent analytical, problem-solving, and interpersonal communication skills. **SOME OF OUR BENEFITS Include** - Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month - Civil Partnership: 1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership - Family care: 4 weeks of paid family care leave - Recharge days: 4 days per year to use when you need to physically or mentally needed to recharge - Study leaves: 2 weeks of paid leave each year for study or personal development Please make sure to read our Recruitment Privacy Policy