Production Support - FPM

Job description

**Job Title:** APS – ITG Production **Department** : APS Functions Payments & Monetique (FPM) **About Business Line/Function** ITG Production - APS FPM is part of BNP Paribas IT Group and is responsible for supporting the IT production environments and activities for Transversal business lines, such as: Compliance, Finance, Credit Risk, RHG, Legal **Position Purpose** The main responsibility of ITG Production - APS organization is to provide applications production support services. Leveraging BNP Paribas Paris teams’ expertise and ISPL IT skills, the goal is to enable applications flawless production by providing secure and stable environments and by ensuring that all actions on production environments are done in a controlled manner. The Production Support team member for the Production ITG - APS team will be primarily responsible for following activities: - Application/Infra Incident Management - Application/Infra Request Fulfilment - Application/Infra Change Implementation - Application/Infra Monitoring & Automation - Functional application support The team is also expected to work closely with their Paris region colleagues. **Responsibilities** Direct Responsibilities - Providing technical and functional support - Managing incidents within the scope and guaranteeing the eradication of problems - Implementing monitoring and supervising the application’s technical and functional components - Monitoring the smooth implementation of processing according to the production plan - Monitoring the condition of the application’s technical components - Ensure that the application meets its functional requirements and operates as intended - Checking the proper running of application backups and restoration - Orchestrating and managing the various releases within the scope - Creating and enriching the application document framework - Maintaining operating procedures - Create and Deploy updates for Obsolescence, patches - Create SOP's, perform knowledge transfer and cross training for proper backup in team. - Effective communication across multiple teams including development team (IT) and other stakeholders. Ability to translate business requirements and work with development teams throughout resolution, implementation and delivery. Contributing Responsibilities - Contributing to the processes belonging to the activity, observing requirements and carrying out the necessary remediation - Contributing to the construction of production dashboards and undertaking the actions defined for improving the service - Contribute to continuous improvement actions **Technical & Behavioral Competencies** **Primary Skillsets (mandatory)** - Knowledge and proven experience with Operating Systems- Linux, windows - Proven experience with Scheduling tools like Autosys - Knowledge of any monitoring tools (e.g., Dynatrace, ELK, Grafana) - Familiarity with database technology is required: Oracle and SQL Server. Capability to execute basic scripts and queries - Expertise in scripting on one of these (e.g., Python, Bash, PowerShell) - Familiarity with Ansible, containerization technologies (e.g., Docker) and Devops tool like Gitlab, Kubernetes, Openshift - Experience with any cloud platforms (preferably IBM Cloud) - Understanding of ITIL or similar ITSM frameworks & tools(e.g, ServiceNow, JIRA service management) - Knowledge of IT production backup and resilience setup (High Availability setup, Disaster Recovery Plan, etc.) - Automation of deployment, customization, upgrades and monitoring through DevOps tools - Strong English communication skills. **Secondary Skill Sets (good To Have)** - Experience in providing 24x7 support for critical servers, Availability, Performance, Monitoring, Incident response, Preparation, Change management and Capacity management - Self-starter with a proactive approach and a problem-solving mindset, capable of working on multiple projects simultaneously and meeting tight deadlines. **Behavioral Skills** **Skills Referential** **(** **Required knowledge, skills and abilities)** - Communication - Analytical Ability - Team Player **Transversal Skills** - Ability to understand, explain and support change - Ability to develop and adapt a process - Analytical Ability - Ability to inspire others & generate people's commitment **Education Level:** Bachelor’s degree or equivalent **Location:** Mumbai **About BNP Paribas Group** BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's perf