Production Support

Job description

## **Key Responsibilities:** - Experienced in Java and - NET Production Support handling incident resolution application monitoring root cause analysis and performance issues while ensuring system stability and SLA compliance - Strong expertise in ITIL aligned Problem and Incident Management including trend analysis permanent fix implementation and continuous service improvement - Proficient in Infrastructure and Application Monitoring using tools such as Dynatrace Splunk and CA ESP with hands on experience in proactive monitoring alert management log analysis and workload automation - Skilled in CA ESP Workload Automation for job scheduling batch processing failure handling and dependency management in critical production environments - Experienced in Big Data Production Support integrated with ITSM processes supporting high volume mission critical systems - Demonstrated ability in Major Incident Management coordinating cross functional teams ensuring effective communication rapid restoration of services and post incident reviews - Strong working knowledge of SQL and AWS services with hands on production support experience in the Banking Domain adhering to regulatory security and compliance standards - Adept at working in 24x7 support environments ensuring high availability reliability and operational excellence ## **Preferred Skills:** Foundational->Maintenance and Production Support process->PLM Support process