Production Support, ITIL, Mainframe Professional

Job description

**Educational Requirements** MCA,MSc,MTech,BCA,BSc,BTech,Bachelor of Engineering **Service Line** Application Development and Maintenance **Responsibilities** - Provide L2/L3 mainframe production support for critical business applications, ensuring high availability, stability, and performance. - Monitor batch jobs and online transactions, proactively identify failures or performance bottlenecks, and drive timely resolution to minimize business impact. - Perform incident management following ITIL practices: log, triage, analyze, resolve, and document incidents within agreed SLAs and OLAs. - Conduct root cause analysis (RCA) for recurring or high-impact issues, propose corrective and preventive actions, and track them to closure. - Handle service requests and problem tickets related to mainframe applications, including configuration updates, data fixes, and minor enhancements. - Collaborate with development teams to analyze COBOL programs and related components to support defect fixes, performance tuning, and production deployments. - Support change and release management activities: participate in impact analysis, implementation planning, validations, and post-deployment support. - Maintain detailed documentation including support runbooks, standard operating procedures, known error databases, and configuration details. - Participate in on-call/shift rotations to provide 24x7 support coverage as required, including weekend or off-hours support for critical releases and maintenance windows. - Communicate effectively with stakeholders, providing clear updates on incident status, risks, and resolution plans, and ensuring user expectations are managed. - Contribute to continuous improvement by identifying automation opportunities, optimizing support processes, and sharing knowledge with the team. Minimum Qualifications:ducation: Bachelors or Masters degree in Computer Science, Information Technology, or related field (BTECH, BE, MCA, MTECH). 8 - 11+ years of hands-on experience in mainframe production support or mainframe application support in an enterprise environment. **Technical and Professional Requirements:** Primary skills:Mainframe All->Architecture,Mainframes,Mainframes->CICS administration(CICS System programming),Mainframes->COBOL Support,Mainframes->DB2,Mainframes->JCL Support **Preferred Skills:** - Mainframes - Mainframes->COBOL Support - Mainframes->JCL Support - Mainframes->CICS administration(CICS System programming) - Mainframes->DB2