production Support(UNIX/Linux, Shell scripting, SQL (MS-SQL, Oracle) – Rotational Shifts

Job description

**production Support(UNIX/Linux, Shell scripting, SQL (MS-SQL, Oracle) – Rotational Shifts** **About the role:** As a **Managed Service Analyst II**, you will provide **Level 2 application support** for FIS Cleared Derivatives applications, ensuring seamless operations for leading investment banking clients. You will be responsible for supporting **Trade Allocation, Matching, Reconciliations, Position Management, Cash & Collateral Management, Reporting, and Trade Settlement**. Your role involves **proactive issue resolution, incident management, and collaboration with cross-functional teams** to ensure smooth operations. You will troubleshoot technical and functional issues, manage escalations, and adhere to SLAs. Additionally, you will contribute to **system monitoring, root cause analysis, and process improvements** while working in shifts, including early mornings, extended hours, and occasional weekends. **About the Team:** The **Cleared Derivatives (BPaaS) Production Support Team** ensures **high availability, reliability, and performance** of post-trade processing applications that covers **middle-office** and **back-office** responsibilities for global investment banking clients. **Key Responsibilities:** - Serve as the **primary point of contact** for investment banking clients, provide **Level 2 support** and address inquiries and provide expert support for Cleared Derivatives products. - **Investigate, troubleshoot, and resolve** functional and technical issues with applications hosted at FIS and at Client environments - **Manage incident tickets, escalations, and problem resolutions** within SLAs. - Assist with **internal and external audits** - Liaise with **development teams** for issue fixes and enhancements. - Maintain **strong relationships with clients**, provide timely updates and ensure a positive customer experience. - Participate in **Disaster Recovery (DR) and Business Continuity (BCP) tests**. - Perform **application monitoring** using tools like Geneos, Prometheus, Grafana, Autosys - Support **ITIL-based processes** such as incident management, problem management, change management, release management, capacity planning etc., - Document **client issues and recurring challenges** to improve efficiency. - Document client issues and recurring technical challenges to improve **product quality and efficiency**. **What You Bring (Knowledge & Experience)** - **2+ years of experience in production or product support** within capital markets, investment banking, or financial services. - **Knowledge of capital markets** and **Cleared Derivatives** post-trade activities will be an added advantage - **Hands-on experience** with **UNIX/Linux, Shell scripting, SQL (MS-SQL, Oracle)**. - Familiarity with monitoring tools **(Geneos, Prometheus, Grafana)**  and scheduling/automation tools **(Autosys)**. - Service Request, Incident, problem, change, release and deployment management experience **(ITIL framework)**. - Proven **client-facing experience** with excellent **verbal and written communication** skills to interact with clients and internal teams - Ability to work independently, prioritize tasks, and handle critical issues efficiently. **Essential Skills** - Hands-on experience in **UNIX/Linux, Shell scripting, SQL**, and **database operations**. - Experience with **financial services, capital markets** - **Experience with automation tools** like Autosys, Control-M for job scheduling and monitoring - Strong **Problem-solving, troubleshooting, and debugging skills**. - Ability **to work in shifts, including early mornings** and **flexibility to work on weekends** as required - Good working knowledge in **incident management, problem management, change management, release and deployment management etc., (ITIL framework)**. - Proficiency in **ITIL-based processes and** ticketing tools like **ServiceNow, TeamSupport** etc., - Capability to work in a demanding environment with **clear objectives** and **meet targets** - **Good communication and interpersonal skills** to interact with clients and internal teams. **Desirable Skills** - Knowledge of using **monitoring** tools like **Geneos, Prometheus, Grafana.** - **Experience with CD post-trade processes**, including trade allocation, trade matching, reconciliations, and settlements. - **Prior banking/financial institution experience**. - Exposure to **cloud-based environments and automation technologies**. - **SRE** knowledge **Education & Certification** - **Bachelor’s degree in computer science, Engineering, Technology or a related field** OR equivalent education, training, or work experience. - **ITIL v3/v4 certification** is a plus. **What we offer you:** - An exciting opportunity be a part of World’s Leading FinTech Product MNC - To be a part of vibrant team and to build up a career on core banking/payments domain - Competitive salary and attractive benefits including GHMI/ Hospitalization coverage for employee and direct dependents - A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities - A broad range of professional education and personal development possibilities – FIS is your final career step! If you're passionate about **capital markets, investment banking**, have a strong technical background, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity at FIS! **Privacy Statement** FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the [Online Privacy Notice](http://www.fisglobal.com/privacy). **Sourcing Model** Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier lis