Professional, Facilities Management

Job description

JLL empowers you to shape a brighter way.   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    The Technical Senior Manager, Workplace Operations is responsible for leading the technical facility management and engineering operations for assigned client accounts. This role combines strategic technical leadership with hands-on oversight of building systems, maintenance programs, and engineering services to ensure optimal facility performance, reliability, and sustainability while delivering exceptional client value. Key Responsibilities Technical Operations Leadership Oversee all technical facility operations including HVAC, electrical, plumbing, fire/life safety systems, building automation systems (BAS), and critical infrastructure. Ensure reliable operation of building systems while optimizing energy efficiency and operational performance. Develop and implement preventive maintenance programs and asset management strategies. Engineering Team Management Lead and develop a team of engineers, technicians, and maintenance personnel. Provide technical guidance, training, and performance management. Foster a culture of technical excellence, safety, and continuous improvement. Ensure appropriate staffing levels and skill sets to meet operational requirements. Asset and Maintenance Management Develop and execute comprehensive maintenance strategies including preventive, predictive, and corrective maintenance programs. Manage computerized maintenance management systems (CMMS) to track work orders, asset performance, and maintenance histories. Optimize maintenance schedules to minimize downtime and extend asset lifecycles. Client Technical Advisory Serve as technical subject matter expert for clients, providing guidance on building systems performance, capital improvement projects, and technical solutions. Conduct regular technical reviews with clients, presenting performance metrics, system reliability data, and recommendations for optimization or upgrades. Energy and Sustainability Management Monitor and optimize building energy consumption and environmental performance. Implement energy conservation measures and sustainability initiatives aligned with client ESG goals. Track utility usage, analyze trends, and identify opportunities for efficiency improvements and cost reduction. Capital Project Management Plan, scope, and manage building improvement projects including system upgrades, renovations, and infrastructure enhancements. Coordinate with design professionals, contractors, and stakeholders. Ensure projects are delivered on time, within budget, and meet quality standards. Vendor and Contractor Management Manage relationships with technical service providers, equipment vendors, and specialty contractors. Develop scopes of work, negotiate contracts, and oversee vendor performance. Ensure compliance with service agreements and technical specifications. Compliance and Safety Ensure all technical operations comply with applicable codes, regulations, and industry standards including OSHA, EPA, local building codes, and fire safety requirements. Maintain regulatory permits and certifications. Lead safety programs and emergency response procedures for technical systems. Financial and Budget Management Develop and manage operational and capital budgets for technical services. Track expenditures, forecast costs, and identify cost optimization opportunities. Prepare financial reports and variance analyses. Manage warranty programs and equipment replacement planning. Technology Integration Implement and optimize building management systems, IoT sensors, and smart building technologies. Leverage data analytics for predictive maintenance and performance optimization. Stay current with emerging technologies in facility management and building systems. Qualifications Education Bachelor's degree in Mechanical Engineering, Electrical Engineering, Facilities Management, or related technical field required. Master's degree or MBA preferred. Experience Minimum 10-12 years of progressive experience in technical facility management, building engineering, or critical facilities operations, with at least 5 years in a senior management capacity. Experience managing complex, multi-site portfolios and leading technical teams in corporate or commercial real estate environments. Technical Expertise • Deep knowledge of building systems including HVAC, electrical, plumbing, fire/life safety • Proficiency with building automation systems (BAS) and