Program Leadership

Job description

**Key Responsibilities** **Program Leadership** - Own and manage multiple concurrent Insurance transformation programs. - Define program strategy, roadmaps, delivery plans, milestones, and success metrics. - Drive end-to-end execution from discovery through deployment and hypercare. - Establish governance frameworks and executive reporting mechanisms. **Insurance Domain Management** - Collaborate with business stakeholders to understand insurance processes and transformation objectives. - Provide guidance on: - Policy Administration - Claims Management - Underwriting - Agency/Broker Management - Customer Service Operations - Digital Distribution Channels - Ensure solutions align with insurance industry regulations and compliance requirements. **Salesforce Delivery Oversight** - Lead Salesforce implementation and enhancement programs. - Oversee solution delivery across: - Sales Cloud - Service Cloud - Experience Cloud - Financial Services Cloud - Marketing Cloud (preferred) - Ensure adherence to Salesforce best practices, architecture standards, and release management processes. - Coordinate with Salesforce architects, consultants, developers, and QA teams. **Stakeholder Management** - Build trusted relationships with client executives, business leaders, and technology stakeholders. - Facilitate steering committee meetings and executive governance reviews. - Manage expectations, risks, issues, and escalations proactively. **Offshore Delivery Management** - Lead and mentor cross-functional offshore teams. - Coordinate delivery across development, QA, business analysis, architecture, and support teams. - Ensure resource planning, utilization, and delivery excellence. **Financial & Portfolio Management** - Manage program budgets, forecasts, and financial performance. - Track program profitability and resource utilization. - Identify opportunities for cost optimization and efficiency improvements. **Risk & Quality Management** - Establish risk management and mitigation strategies. - Drive quality assurance, testing, and compliance processes. - Monitor key delivery metrics and continuous improvement initiatives. **Required Qualifications** **Experience** - 12+ years of IT and digital transformation experience. - 5+ years of Program Management experience. - 3+ years leading Salesforce transformation programs. - Strong Insurance industry experience (P&C, Life, Health, or Commercial Insurance). **Technical Expertise** - Salesforce platform knowledge: - Sales Cloud - Service Cloud - Experience Cloud - Financial Services Cloud - Experience with: - Agile delivery methodologies - Enterprise integrations and APIs - Data migration programs - Cloud-based enterprise solutions - Understanding of Salesforce architecture and ecosystem. **Program Management Skills** - Large-scale program delivery - Executive stakeholder management - Vendor and partner management - Financial governance and budgeting - Risk and dependency management - Agile, Scrum, and hybrid delivery models **Preferred Qualifications** - Salesforce certifications (PMP preferred alongside Salesforce credentials): - Salesforce Administrator - Salesforce Business Analyst - Salesforce Application Architect - Salesforce Consultant Certifications - PMP, PgMP, PRINCE2, or equivalent certification - SAFe Agilist certification - Experience with Guidewire, Duck Creek, or other Insurance platforms - Experience managing global delivery models **Key Competencies** - Strategic Thinking - Executive Presence - Client Relationship Management - Insurance Domain Expertise - Salesforce Program Leadership - Delivery Excellence - Communication & Influencing Skills - Financial Acumen - Team Leadership & Mentoring **Success Metrics** - On-time and within-budget delivery - Salesforce adoption and business value realization - Customer satisfaction (CSAT) - Program profitability and resource utilization - Delivery quality and reduction in production defects - Expansion of client portfolio and revenue growth