Program Manager- Amazon Hub and Flex, Amazon Hub and Flex

Job description

- Define, design, launch and manage new transportation related programs in India, within Amazon Flex & Hub – primarily hyperlocal, and on-demand business lines- Gather requirements and conceptualize a product and program solutions to solve business problems, sustainably.- Work with key stakeholders across various functions to define, launch and drive programs- Will work as the bridge between operations and support teams like finance, global business operations teams, product teams, field operations- Be the gate keeper of driver experience for the business lines, and balance this by co-owning cost and business goals- Will positively impact the operating cost through technology and process interventions- Will rely on influence (over authority) to align multiple WW and IN stake holders, to drive complex, medium to large projects. S/he will build the right scale mechanisms in a highly ambiguous environment, balancing between quality and pace of execution, with right framework to protect large business goals.- Interact with senior IN and WW leaders, in discussions and through well written narratives- Launch and expand the program as per Amazon’s requirements while being responsible for all customer satisfaction, performance, compliance, accounting and financial related metrics.A day in the life- Mature, structured thought process, with strong program and stakeholder management skills – role offers a broad exposure to various business, financial, and technical teams within Amazon- Strong ownership, and bias for action to understand problems, find new and innovative solutions, and partner with teams to execute and deliver sustained results- Excellent data analysis and interpretation abilities, and product understanding, to understand core issues, and create a roadmap for sustainable business growth- Excellent communication skills, ability to write convincing narratives and engage senior IN and WW stakeholders- Drive for excellence, continuously raising the bar, to make the IN programs best across Amazon. Not satisfied with status quo.- Thorough understanding about last mile delivery operation processes is a plus- Externally aware, and nimble to quickly learn, understand new processes / changes, assess impacts, and take independent calls- Strong judgement and decision-making skills to balance customer experience with financial impact