Program Manager, Amazon Now

Job description

The Program Manager at Amazon Now is responsible for strategically planning, leading, and executing small to medium-scale projects and programs that drive operational excellence across Amazon Now's ultra-fast delivery network. This role focuses on managing dark store operations, scaling initiatives, and ensuring seamless execution of key programs that impact customer experience and operational efficiency.This is a high-ownership role requiring the individual to design, implement, and govern scalable mechanisms across a rapidly expanding dark store network.Key job responsibilities1. Own and manage medium-sized programs driving end-to-end delivery from conception to implementation2. Develop and execute project plans, securing resources and managing implementation across cross-functional teams3. Track tasks, deliverables, deadlines, and milestones through regular status checks with stakeholders4. Make appropriate trade-offs to optimize timelines and deliverables in consultation with stakeholders5. Partner with Operations, Supply Chain, Finance, Procurement, and other cross-functional teams to align on program objectives6. Clearly communicate goals, roles, responsibilities, and desired outcomes to all stakeholders7. Provide fortnightly status updates to leadership on program progress, team readiness, challenges, and support requirements8. Own the end-to-end third-party payments framework 9. Design and implement system-driven, auditable payment mechanisms that replace manual workflows ensuring scalability and zero payment leakage and complete audit traceability10. Drive automation and tooling initiatives that reduce manual processing effort, improve payout cycle times, and create self-serve reporting for stakeholders11. Define and enforce payment SOPs, exception-handling protocols, and escalation frameworks that enable consistent execution as the program scales