Program Manager

Job description

Country/Region: IN Requisition ID: 39453 Work Model: Position Type: Salary Range: Location: INDIA - HYDERABAD - BIRLASOFT OFFICE Title: Program Manager Description: Area(s) of responsibility . Production Support / Service Delivery Lead | 8-12 Years Experience • Lead mission-critical Production Support engagements in a 24x7 support environment. • Manage client relationships and ensure high customer satisfaction. • Drive SLA adherence, service governance, and operational excellence. • Handle incident, problem, and change management processes effectively. • Conduct root cause analysis and implement preventive actions. • Lead service improvement initiatives to enhance reliability and performance. • Coordinate cross-functional teams, vendors, and stakeholders. • Ensure teams are adequately trained and resourced. • Implement best practices in application design, deployment, monitoring, and maintenance. • Track industry trends and drive continuous improvement for optimal application availability and business continuity. Skills with M/O flag are part of Specialization Scrum - PL4 (Mandatory) Help the tribe -PL4 (Behavioural) Software Configuration - PL2 (Optional) Think Holistically -PL4 (Behavioural) Win the Customer -PL4 (Behavioural) One Birlasoft -PL4 (Behavioural) Results Matter -PL4 (Behavioural) Stakeholder Relationship Management -PL3 (Functional) Get Future Ready -PL4 (Behavioural) Demand Management -PL3 (Functional) Change Control -PL4 (Functional) P&L Management -PL3 (Functional) Account Management -PL2 (Functional) Quality Assurance -PL3 (Functional) Programme Management -PL2 (Functional) Estimation & Scheduling -PL4 (Functional) Enterprise And Business Architecture - PL3 (Mandatory) Project Management -PL4 (Functional) Change management - PL3 (Mandatory) Team Management -PL3 (Functional) Agile Safe - PL4 (Mandatory) Proposal Building -PL2 (Functional) Requirements Definition And Management -PL4 (Functional)