Program Specialist ( Non- Voice )

Job description

**Role & responsibilities** Quickly and efficiently respond to incoming faxes, identify how best to assist. Document fax in appropriate tracking systems, and handle/escalate per established procedures. Process patient applications and follow the program's specifications to determine their eligibility. Document results in appropriate tracking system and manage follow-ups as appropriate. Place follow-up tasks and respond to enquiries from patients and/or healthcare providers as necessary. Maintain a professional, calm and friendly demeanor. Express thoughts and instructions clearly in both verbal and written communication, i.e. uses grammatically correct and concise language. Insurance Verification: Confirming if a patient's prescribed medication is covered by their insurance. Data Entry: Documenting call information and patient data in tracking systems. (Patients Enrolment, Verification and Patient Care program) Patient Enrollment: Verifying patient eligibility and accepting or denying enrollment based on form information. Reverification: Periodically checking patient eligibility to maintain accurate records. **Preferred candidate profile** Graduates only