Project Coordinator - ERP

Job description

**Role & responsibilities** - Manage end-to-end sales operations and renewal processes across multiple regions. - Track and monitor daily operational KPIs, productivity, and business performance. - Prepare and maintain daily, weekly, and monthly MIS reports and dashboards. - Analyse operational data and provide actionable business insights to management. - Monitor agreement compliance, renewal status, revenue tracking, and pending activities. - Coordinate with Sales, Operations, Finance, Legal, and Product teams to ensure smooth execution of business processes. - Develop and maintain automation solutions using Google Apps Script and AI tools to improve operational efficiency. - Create and maintain business dashboards using Google Sheets, Excel, and reporting tools. - Validate business data, ensure data accuracy, and resolve data discrepancies. - Perform root cause analysis and recommend process improvements. - Track project progress, timelines, risks, and deliverables. - Document SOPs, business processes, and operational workflows. - Support leadership with ad-hoc reports, presentations, and analytical insights. - Manage CRM data, maintain data quality, and ensure timely updates. - Leverage AI tools (such as ChatGPT, Gemini, or Microsoft Copilot) for data analysis, report generation, meeting summaries, documentation, and workflow automation. - Create effective AI prompts to improve productivity and automate repetitive business tasks. - Assist in implementing AI-driven solutions to enhance operational efficiency and decision-making. - Stay updated with emerging AI technologies and identify opportunities to integrate AI into business processes. - Monitor team performance, follow up on pending tasks, and ensure timely completion of assigned activities. - Provide operational support and troubleshoot day-to-day business issues. - Participate in business review meetings and share performance updates with stakeholders.