Project Lead-Cloud & Infra Engg

Job description

Country/Region: IN Requisition ID: 38234 Work Model: Position Type: Salary Range: Location: INDIA - HYDERABAD - BIRLASOFT OFFICE # **Title:** **Project Lead-Cloud & Infra Engg** Description: ## **Area(s) of responsibility** **Job Profile: Application Runbook Administrator (Cutover SaaS)** Key Responsibilities The Application Runbook Administrator owns day-to-day Cutover administration and enables delivery teams to produce high-quality runbooks that are ready for controlled execution. - Administer Cutover workspaces, runbook templates, user access/roles, and configuration in alignment with Synchrony policies. - Build and maintain standardized runbook templates (e.g., DR test, migration events) including phase structure, task types, and required metadata. - Partner with application and platform teams to capture end-to-end cutover steps, dependencies, owners, prerequisites, validation checks, and rollback procedures. - Ensure runbooks meet governance standards: completeness, naming conventions, task clarity, time estimates, sequencing, and required approvals. - Coordinate cutover readiness reviews and dry runs; confirm execution owners, communications plan, and validation criteria are in place. - Lead or facilitate runbook execution in Cutover: launch events, manage task progression, monitor blockers, maintain real-time status, and ensure timely escalations. - Integrate Cutover usage with broader release/change processes (e.g., change records, release calendars, maintenance windows) and maintain traceability for audits. - Manage Cutover reporting and dashboards: runbook status, completion metrics, cycle time, missed steps, and post-event outcomes. - Maintain runbook documentation and knowledge articles; provide training and coaching for new teams adopting Cutover. - Drive continuous improvement via post-implementation reviews (PIRs), lessons learned, and template/process enhancements. 1) Intake: Receive request for a new/updated runbook and confirm scope, timeline, and stakeholders. 2) Build: Draft or update runbook in Cutover using approved templates and required controls. 3) Review: Conduct readiness review with owners; ensure validations, communications, and rollback are defined. 4) Execute: Facilitate the event; track progress, handle escalations, and provide leadership updates. 5) Close: Capture results, evidence, and lessons learned; update templates and artifacts. Required Qualifications and Skills This role requires strong operational discipline, cross-functional coordination, and proficiency with runbook-driven execution in regulated environments. - Experience administering or power-using Cutover. - Hands-on experience with IT Resilience, Incident Management (ITIL), and production support practices. - Ability to translate technical procedures into clear, executable, step-by-step tasks with well-defined ownership and acceptance criteria. - Strong stakeholder management and facilitation skills (coordinating cross-team tasks). - Knowledge of SDLC concepts, environment management, and deployment patterns (e.g., blue/green, rolling, canary) at a conceptual level. - Familiarity with incident/problem management and post-event review practices. - Strong attention to detail, documentation rigor, and an audit-ready mindset. - Comfort working in fast-paced schedules, including after-hours maintenance windows when needed.