Project Manager

Job description

About Birlasoft:- Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company's consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000 professionals, is committed to continuing the Group's 170-year heritage of building sustainable communities **UiPath Project Manager** **Location:**Noida \& Pune **Shift:** 12:30 PM to 9:30 PM IST **Experience:**10-14 years overall experience with 5 years managing UiPath/RPA delivery programs. **Role Summary:**We are seeking an experienced UiPath Project Manager to lead end-to-end automation delivery across development and support workstreams. The role requires strong expertise in UiPath delivery, customer engagement, team leadership, governance management, KPI/SLA tracking, and operational excellence. The candidate will be responsible for ensuring successful project execution, production stability, customer satisfaction, and continuous improvement across automation services. **Delivery \& Project Management** Manage end-to-end UiPath automation lifecycle including development, deployment, enhancements, and support. Drive project planning, resource management, scheduling, risk mitigation, and delivery governance. Ensure delivery within scope, timelines, quality standards, and budget. **UiPath Delivery Oversight** Strong understanding of UiPath Studio, Orchestrator, Robots, Queues, Assets, Scheduling, and REFramework. Monitor bot performance, production incidents, release management, and automation stability. Ensure adherence to RPA best practices, security, and compliance standards. **Customer \& Stakeholder Management** Act as the primary customer-facing delivery lead. Conduct weekly operational reviews and monthly governance meetings. Provide executive-level status updates, KPI dashboards, risk assessments, and value realization reports. Manage customer escalations and ensure high stakeholder satisfaction. **Team Leadership** Lead cross-functional teams comprising UiPath Developers, Business Analysts, Support Engineers, and QA resources. Drive accountability, productivity, performance reviews, mentoring, and skill development. Ensure effective workload distribution and resource utilization. **Governance \& Reporting** Drive Weekly and Monthly Governance covering Project Progress, SLA/KPI Performance, Incident \& Defect Trends, Risks, Issues \& Escalations, Resource Utilization, and Automation Pipeline \& Roadmap. Maintain RAID logs, action trackers, and executive governance reports. **Metrics Management** Track SLA Compliance, MTTR/MTTA, Bot Success \& Failure Rates, Automation Uptime, Incident \& Defect Trends, Delivery Schedule Adherence, Automation Benefits Realization, Resource Utilization, Backlog \& Ticket Aging, and CSAT. **Required Skills** Strong understanding of UiPath platform and RPA lifecycle. Experience managing Automation Development and Production Support engagements. Strong stakeholder management and customer-facing communication skills.