Property Manager (Location - Navi Mumbai)

Job description

**Client & Stakeholder Management** - Build and maintain strong client relationships by understanding and anticipating client needs. - Implement CRM processes including meeting schedules, tracking action points, and ensuring timely closure. - Handle client move-ins and move-outs including unit inspection, asset verification, damage assessment, and repairs. - Ensure seamless service delivery to all clients in line with agreed requirements. - Assist existing and prospective clients with space planning and cost estimation while adhering to building standards. - Review, approve, and oversee complaint handling procedures to ensure effective resolution and prevention of recurrence. **Operations & Service Delivery** - Manage end-to-end building operations in coordination with outsourced service providers. - Ensure service delivery as per SLAs; monitor SLA compliance, MIS, and MMR as per defined frequency. - Identify service shortfalls, document gaps, and drive corrective and preventive actions with vendors. - Oversee day-to-day operations of M&E services including Power, Water, HVAC, Lifts, Fire Systems, STP, Security, Housekeeping, Waste Management, Pest Control, Gardening, Traffic & Parking, Food Court, and AMCs. - Conduct regular inspections of client spaces, common areas, mechanical rooms, and external areas. **Financial & Commercial Management** - Govern assigned operational budgets and ensure expenses remain within defined tolerance levels. - Prepare annual CAM budgets and conduct monthly budget reviews. - Support accounts receivable activities including CAM collection, reconciliations, rent collection, late fee enforcement, dispute resolution, and defaults. - Review and approve monthly utility billings and ensure timely collection to maintain optimal cash flow. **Maintenance & Asset Management** - Plan and implement preventive maintenance activities with minimal disruption to business operations. - Manage emergency repairs and attend to all breakdowns as per contingency plans. - Plan end-of-life replacement of equipment in consultation with Technical SMEs. - Provide technical guidance on HVAC, electrical, plumbing, fire safety, energy management, roofs, health, environmental systems, and controls. **Compliance, Safety & Risk Management** - Ensure full statutory, legal, safety, and security compliance across all buildings. - Lead emergency response in coordination with outsourced teams as per the Emergency Response Plan. - Ensure compliance with Quality Management Systems and OH&S Management Systems. - Conduct risk assessments (HIRA) and ensure adequate control measures are implemented. - Ensure Permit to Work processes are followed at site. - Facilitate internal audits through outsourced vendor audit teams. **People & Vendor Management** - Ensure adequate supervision and governance at site. - Ensure outsourced staff receive regular training on SOPs, safety procedures, HIRA, and PTW. - Enforce annual training plans for all outsourced personnel. - Coordinate with Cluster SMEs for guidance, troubleshooting, and governance checks.