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Job description

Role & responsibilities 1 Overall Property Operations • Ensure smooth and efficient day-to-day operation of the property. • Maintain the property in safe, functional and presentable condition. • Coordinate with clients, tenants, occupants, vendors and internal teams. Facility & Engineering Management • Oversee MEP systems such as electrical, HVAC, DG, lifts, plumbing, STP, fire & life-safety systems. • Ensure preventive and corrective maintenance is completed on time. • Monitor equipment performance, breakdowns and asset reliability. • Ensure proper maintenance records and statutory documentation. Asset Management • Maintain an updated asset register and equipment history. • Monitor asset condition, lifecycle, performance and replacement requirements. • Identify CAPEX requirements and provide technical/business justification. • Plan asset replacement and major refurbishment activities. Vendor & AMC Management • Manage service providers, contractors and suppliers. • Monitor AMC/CMC contracts, SLA/KPI compliance and vendor performance. • Review quotations, scope of work and service reports. • Ensure timely renewal of contracts and statutory licenses. Financial & Budget Management • Prepare and monitor OPEX and CAPEX budgets. • Control operational expenses without compromising service quality. • Review vendor bills, client invoices and cost allocations. • Identify cost-saving and energy-saving opportunities. Client & Tenant Relationship Management • Act as the primary operational contact for clients/occupants. • Understand and address client/tenant requirements and complaints. • Conduct periodic review meetings and share operational reports. • Ensure agreed SLA and service standards are achieved. Health, Safety, Security & Environment (HSSE) • Ensure compliance with EHS and fire & life-safety requirements. • Conduct safety inspections, audits, mock drills and emergency preparedness activities. • Ensure proper implementation of Permit to Work, LOTO and safe working practices. • Monitor environmental compliance, waste management and sustainability initiatives. Statutory & Regulatory Compliance • Ensure all statutory licenses, certificates and inspections are valid. • Coordinate statutory inspections for lifts, electrical systems, fire systems, DG, pollution control, etc. • Maintain compliance records and close audit observations within timelines. Energy & Sustainability Management • Monitor electricity, water, fuel and other utility consumption. • Identify opportunities for energy conservation and operational efficiency. • Support sustainability and green-building certification initiatives. • Monitor energy KPIs and implement improvement measures. Manpower Management • Plan and manage technical, housekeeping, security and other support manpower. • Monitor attendance, productivity, training and competency. • Ensure adequate manpower deployment as per contract requirements. • Manage performance, disciplinary matters and staff development. Risk & Business Continuity Management • Identify operational and property-related risks. • Develop emergency response and business continuity plans. • Ensure critical equipment and systems have appropriate contingency arrangements. • Conduct risk assessments and track mitigation actions. Reporting & Documentation • Prepare daily, weekly and monthly operational reports. • Monitor KPIs, SLA performance, complaints, breakdowns, energy consumption and financial performance. • Maintain MOMs, audit reports, maintenance records and compliance documents. • Present operational performance to senior management and clients. Prepare and maintain weekly and monthly reports, Excel trackers and PPT presentations covering operations, manpower, service quality, events, complaints and action plans. • Support monthly invoicing activities by coordinating supporting documents, attendance/service records and vendor-related inputs. • Coordinate vendor management including service follow-up, performance monitoring, documentation and timely closure of vendor related issues.

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