Punctuality Governance Team Member

Job description

Location: Gurugram | Aug 3, 2026 **A. Job Purpose** Support governance of delay data, ensuring accurate attribution and adherence to PTS timelines, in order to improve on-time performance (OTP). **B. Key Accountabilities** - Monitor and validate delay data entries for accuracy and completeness across systems. - Support correct delay attribution by reviewing records against standard definitions and the Delay Handbook. - Identify and help resolve delay data discrepancies, escalating complex cases to the Manager -PGC. - Track PTS adherence and punctuality metrics, flagging deviations for review. - Prepare regular punctuality governance reports and summaries for management review. - Maintain accurate records of attribution decisions and supporting evidence for audit purposes. **Collaboration** - Work closely with the Research Analytics and Data Analytics teams to ensure consistency of delay data and findings across functions. - Coordinate with cross-functional teams such as scheduling and dispatch to validate delay information. *Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR.* **C. Skills Required for the role** Understanding of airline operations Attention to detail Analytical mindset Governance / compliance orientation Excel / SQL / Power BI Communication skills **D. Key Interfaces** **Internal Interfaces** Manager -Punctuality Governance Cell (PGC) Regular reporting and discussion on delay data status, attribution issues, and priorities. Research Analytics & Data Analytics Teams Regular coordination to align data inputs, cross-check findings, and support joint deliverables. Cross-Functional Teams Work with teams such as scheduling and dispatch to validate and reconcile delay information. **External Interfaces** Airport Operations Team Support resolution of delay attribution queries and follow up on action items as directed. **E. Educational and Experience Requirements** **Minimum Education Requirement** Bachelor's degree or its equivalent. Specialization in Data Analytics within airline operations would be preferred. **Minimum Requirement** **Desired** **Experience** - 2-6 years of relevant experience in airline operations, delay/punctuality governance, data analytics or a closely related field. - Exposure to Airport Operations - Prior experience with delay coding/attribution systems or punctuality governance in an airline or similar industry. - Working knowledge of reporting/BI tools. #innershell { max-width: 1600px; } #search-wrapper, .back-to-search-wrapper, .jobTitle, #similar-jobs { display: none !important; } .jobDisplayShell { width: 100%; max-width: 100%; margin-top: 30px; } .jobDisplay { width: 100%; min-width: 100%; background: white; padding-bottom: 40px; } .jobDisplay .joblayouttoken:nth-child(2) { padding-left: 10px !important; } .jobDisplay .job { padding-left: 35px; } .jobDisplay .joblayouttoken:nth-child(2), .jobDisplay .joblayouttoken:nth-child(4) { min-width: 100px; float: left; padding: 20px 10px !important; background: #F0F5F7; } .jobDisplay .customPlugin-1108346adb9b9abd { min-width: 5px; float: left; padding: 20px 0px !important; background: #F0F5F7; } .jobDisplay .joblayouttoken:nth-child(2) span, .jobDisplay .joblayouttoken:nth-child(4) span, .jobDisplay .customPlugin-1108346adb9b9abd .inner { font-weight: bold; } .joblayouttoken .inner { max-width: 100% !important; } .joblayouttoken .inner div { padding-left: 0 !important; } .jobdescription h2 { font-size: 20px !important; color: #1F2B34 !important; margin-bottom: 10px !important; font-weight: 600; } .joblayouttoken h1 span { font-weight: bold; color: #1F2B34 !important; font-size: 24px !important; } .applylink { float: none !important; margin-left: 35px !important; text-align: left; margin-top: 15px; } .applylink a { text-transform: uppercase; padding: 5px 30px; } @media(max-width: 980px) { .jobDisplay { padding: 0 20px; } .applylink { margin-left: 0px !important; margin-bottom: 20px !important; } } @media(max-width: 767px) { .jobDisplay .joblayouttoken:nth-child(2) { margin-left: 0px !important; } }