QA & Operations Associate (Voice AI)

Job description

**About Arctic Engines** Arctic Engines is an enterprise-grade AI human data operations company specializing in high-quality training data, RLHF, and human feedback pipelines for frontier AI models. We are part of the Apna Group, one of India's fastest-growing unicorns, backed by marquee investors such as Lightspeed, Tiger Global, Insight Partners, Peak XV, and others. With native access to Apna's 60M+ workforce, we deliver high-quality training data at unmatched scale and speed. **Role Overview** We are looking for a proactive **QA & Operations Associate** to support our Voice AI projects. This role combines quality assurance with day-to-day operations management, ensuring high-quality project delivery while coordinating with project teams and managing operational workflows. The ideal candidate should have experience in AI data services, team management, and quality operations. **Employment Type:** Full-Time (FTE) **Work Mode:** Work fromOffice (Bangalore - Domlur) **Working Days:** 6 Days a Week **Compensation:** ₹5–6 LPA ### Requirements **Key Responsibilities** - Perform quality reviews of speech annotation, transcription, and language data deliverables. - Monitor project quality metrics and ensure deliverables meet client expectations and project SLAs. - Coordinate day-to-day project operations, task allocation, and workflow management. - Manage and support a team of annotators, transcribers, and QA resources to achieve productivity and quality targets. - Track team performance, provide feedback, and assist in onboarding and training new team members. - Conduct root cause analysis for quality issues and drive continuous process improvements. - Collaborate with Project Managers, Linguists, and clients to resolve operational and quality-related queries. - Ensure adherence to project guidelines, timelines, and operational processes. **Required Qualifications & Experience** - Bachelor's degree - **2–4 years of experience** in Quality Assurance, Operations, AI data annotation, transcription, or Voice AI projects. - Experience working on **ASR (Automatic Speech Recognition), TTS (Text-to-Speech), Speech Annotation, Transcription, or NLP** projects is preferred. - Prior experience managing or coordinating teams in a production environment. - Strong analytical, organizational, and stakeholder management skills. - Excellent communication skills with the ability to manage multiple priorities. **Preferred Skills** - Experience in workforce planning, task allocation, and productivity tracking. - Familiarity with annotation platforms and quality review tools. - Ability to work in a fast-paced, client-driven environment with a strong focus on quality and operational excellence.