Quality Analyst - Senior Executive

Job description

- Job Description: Monitor and audit travel consultant interactions (calls, emails, chats) for quality and compliance - Audit handling of GDS queues (Re-shop, Navigation, Ticketing) to ensure timely and accurate action - Validate consultant expertise in ticket exchanges, reissues, and refunds as per airline fare rules - Review usage and accuracy within hotel booking platforms such as Hotel Hub or similar systems - Ensure compliance with airline policies, visa requirements, and company SOPs - Identify service gaps and recommend corrective and preventive actions - Analyze travel service workflows (e.g., bookings, rebooking, cancellations, refunds) for inefficiencies. - Graduate in any stream - Diploma in Travel & Tourism preferred and Diploma in Fares & Ticketing preferred - Hands-on experience to manage Travel Products - Responsibilities: Monitor and audit travel consultant interactions (calls, emails, chats) for quality and compliance - Audit handling of GDS queues (Re-shop, Navigation, Ticketing) to ensure timely and accurate action - Validate consultant expertise in ticket exchanges, reissues, and refunds as per airline fare rules - Review usage and accuracy within hotel booking platforms such as Hotel Hub or similar systems - Ensure compliance with airline policies, visa requirements, and company SOPs - Identify service gaps and recommend corrective and preventive actions - Analyze travel service workflows (e.g., bookings, rebooking, cancellations, refunds) for inefficiencies. - Graduate in any stream - Diploma in Travel & Tourism preferred and Diploma in Fares & Ticketing preferred - Hands-on experience to manage Travel Products Qualifications: Higher Education Diploma with 1 - 2 years of relevant experience