Quality Assurance Analyst

Job description

**HCLTech Walk-In Drive \| Quality Assurance Analyst - Operations** 📢 **We're Hiring! Join Our Walk-In Drive for Quality Assurance Analyst** Are you passionate about quality, customer experience, and process improvement? We are looking for talented professionals to join our Operations team as a **Quality Assurance Analyst**. **Date** :**8th and 9th August'26** **Time** : **10:30 AM to 2:30 PM IST** **Address** : **HCL Technologies Ltd.** No. 602/3, 138, Elcot Special Economic Zone (SEZ), Gate 2, Tower 4, Near Sholinganallur Village, Medavakkam High Road, Sholinganallur, Chennai, Tamil Nadu 600119, India. **Note: Do not carry laptop, carry only ID proof and resume.** **Position Details:** **Job Title:** Quality Assurance Analyst **Function:** Operations **Experience:** 1-3 Years **Qualification:** Bachelor's Degree Preferred **Key Responsibilities:** * Conduct quality reviews of customer interactions and operational processes. * Monitor, evaluate, and provide constructive feedback to employees. * Identify training needs and support performance improvement initiatives. * Prepare quality reports and analyze trends to recommend process enhancements. * Collaborate with operations leaders and training teams to improve service quality. * Ensure consistency in quality standards across teams and locations. * Perform root cause analysis and drive continuous improvement activities. * Participate in calibration sessions and quality governance discussions. **Required Skills:** * Quality Assurance / Quality Monitoring experience. * Excellent communication and coaching skills. * Strong analytical and problem-solving abilities. * Customer service and operations background. * Ability to work in a fast-paced environment. * Proficiency in Microsoft Office applications. * Strong organizational and stakeholder management skills. **Preferred Qualifications:** * Experience in Customer Service, Operations, or Call Center Quality. * Knowledge of Gas \& Electricity Industry and Retail Energy Markets is an added advantage. * Familiarity with sales, marketing, and business operations processes. **Why Join Us?** ✅ Growth-oriented work environment ✅ Opportunity to drive quality excellence ✅ Collaborative and supportive team culture ✅ Exposure to diverse operational functions **Contact person: Shine Albert**