Quality Assurance Associate III

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Job Track Description:** - Performs business support or technical work, using data organizing and coordination skills. - Performs tasks based on established procedures. - In some areas, requires vocational training, certifications, licensures, or equivalent experience. **General Profile** - Expands skills within an analytical or operational process. - Maintains appropriate licenses, training, and certifications. - Applies experience and skills to complete assigned work. - Works within established procedures and practices. - Establishes the appropriate approach for new assignments. - Works with a limited degree of supervision. **Functional Knowledge** - Has developed skillset in a range of processes, procedures, and systems. **Business Expertise** - Helps teams to integrate and work together to support the achievement of company goals. **Impact** - Impacts a team, by example, through the quality service and information provided. - Uses discretion to modify work practices and processes to achieve results or improve efficiency. **Leadership** - May provide informal guidance to junior team members. **Problem Solving** - Ability to problem solve, self-guided. - Evaluates issues and solutions to provide the best outcome for clients and end-users. **Interpersonal Skills** - Clearly and effectively exchanges information and ideas. **Responsibility Statements** - Creates a quality checklist to determine potential defects. - Reviews transactions and selects samples for auditing. - Performs risk assessments related to performance monitoring and ficial operations. - Understands the connectivity of up-stream and down-stream processes with respect to the process they are auditing. - Validates audit findings with operations personnel to concur with root cause analysis (RCA). - Performs other duties as assigned. - Complies with all policies and standards.