Quality Assurance, Monitoring & Testing Lead Analyst - VP

Job description

The Central Control Capabilities function is responsible for driving Monitoring & Testing (M&T) of key controls across the enterprise.   The Control Assessment and Central Testing functions partner with the Control Owners and the In-business Control Teams to conduct all the M&T activities for the key controls in scope of the CTU - this includes the control design assessment (CDA), the development of tools for operational effectiveness monitoring (OEM) and operational effectiveness testing (OET), the assessment of the design of the OEM & OET tools (MDA & TDA), the execution to the OEM & OET activities, and the disposition of the exceptions identified through the M&T activities.  The Central Testing function is primarily based out of Citi Service Centers in India. It is structured along three verticals: (1) M&T Execution, (2) M&T Automation, and (3) Strategy & Governance. The identified candidate for this role will be part of the M&T Execution, Control & Monitoring Design Assessment team.   Responsibilities: • The primary function of this position is the timely execution of the Managers Control Assessment (MCA) program • Have a good understanding of the Risk & control framework and the underlying fundamentals of Risk Management • Supervise & manage teams involved in the end-to-end monitoring of the controls as defined in Risk Management policy • Maintain oversight and monitoring of the operational risk management system and the quality of the generated data • Lead / participate in strategic initiatives viz. control performance enhancement, etc. • Participate in leadership meetings to analyze documentation and processes to ensure risks and control points are properly addressed • Involve in Control & Monitoring Design Assessment (CMDA) meetings and provide expertise/ guidance in drafting the procedures. Consistently challenge the existing procedures to check relevance to evolving risks/ change in process • Pro-actively identify any monitoring breaks and suggest enhancements • Support with the timeliness, accuracy and completeness of the MCA through controls prior to the execution of a process (QC) • Apply knowledge of the business, products or services to identify and implement control points and processes throughout the business • Serve as partner to the onshore team & controls group and involve in Risk redesign or any other reengineering initiative • Conduct training and regular refresher sessions on the Risk management framework to upskill the colleagues in the team. Ensure 100% delivery is achieved as per the agreed SLA • Manage a strong stakeholder connection through regular touchpoint meetings  Team Management Responsibilities • Handle a team and ensure appropriate coaching & support is provided • Foster an environment of learning and development • Drive strong emphasis on adherence to Citi culture, leading by example • Ensure a robust performance management system is followed  Qualification • 15+ years of relevant experience in Operational Risk/ Enterprise Risk Management/ Business Risk Management including team management • Strong knowledge of regulatory requirements related to Operational Risk/ Internal controls • Demonstrated understanding of operational risk and gap identification • Experience in at least one line of business or function in financial services (e.g. Personal Banking, Wealth Management, Markets, Services, Finance, Technology) with related in-depth product knowledge • Excellent verbal and written communication skills • Customer focused with excellent Interpersonal skills and ability to work well in a team environment collaborating across diverse groups • Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements • Self-motivated and detail oriented • Exhibit problem-solving and decision-making skills  Education: • Bachelor’s/University degree ------------------------------------------------------ Job Family Group: Controls Governance & Oversight------------------------------------------------------ Job Family: Quality Assurance, Monitoring & Testing------------------------------------------------------ Time Type: Full time------------------------------------------------------ Most Relevant Skills Analytical Thinking, Assurance Strategy, Constructive Debate, Controls Assessment, Controls Lifecycle, Digital Skills (Including AI), Policy, Procedure, and Regulation, Risk Remediation, Stakeholder Management.------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orien