Quality Assurance, Monitoring & Testing Sr. Analyst - AVP

Job description

## **Discover your future at Citi** Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. ## **Job Overview** Business Risk and Control Manager - C12 The Central Control Capabilities function is responsible for driving Monitoring & Testing (M&T) of key controls across the enterprise. The Control Assessment and **Central Testing** functions partner with the Control Owners and the In-business Control Teams to conduct all the M&T activities for the key controls in scope of the CTU - this includes the control design assessment (CDA), the development of tools for operational effectiveness monitoring (OEM) and operational effectiveness testing (OET), the assessment of the design of the OEM & OET tools (MDA & TDA), the execution to the OEM & OET activities, and the disposition of the exceptions identified through the M&T activities. The Central Testing function is primarily based out of Citi Service Centers in India. It is structured along three verticals: (1) M&T Execution, (2) M&T Automation, and (3) Strategy & Governance. The identified candidate for this role will be part of the M&T Execution, Control & Monitoring Design Assessment team. **Responsibilities:** - The primary function of this position is the timely execution of the Managers Control Assessment (MCA) program - Have a good understanding of the Risk & control framework and the underlying fundamentals on Risk Management - Supervise & manage teams involved in the end to end monitoring of the controls as defined in Risk Management policy - Maintain oversight and monitoring of the operational risk management system and the quality of the generated data - Lead / participate in strategic initiatives viz. control performance enhancement, etc. - Participate in leadership meetings to analyze documentation and processes to ensure risks and control points are properly addressed - Involve in Control & Monitoring Design Assessment (CMDA) meetings and provide expertise/ guidance in drafting the procedures. Consistently challenge the existing procedures to check relevance to evolving risks/ change in process - Pro-actively identifies any monitoring breaks and suggest enhancements - Support with the timeliness, accuracy and completeness of the MCA through controls prior to the execution of a process (QC) - Apply knowledge of the business, products or services to identify and implement control points and processes throughout the business - Serve as partner to the onshore team & controls group and involve in Risk redesign or any other reengineering initiative - Conduct training and regular refresher sessions on the Risk management framework to upskill the colleagues in the team. Ensure 100% delivery is achieved as per the agreed SLA - Manage a strong stakeholder connect through regular touchpoint meetings **Team Management Responsibilities** - Handle a team and ensure appropriate coaching & support is provided - Foster an environment of learning and development - Drive a strong emphasis on adherence to Citi culture, leading by example - Ensure a robust performance management system is followed **Qualification** - 12+ years of relevant experience in Operational Risk/ Enterprise Risk Management/ Business Risk Management including team management - Strong knowledge of regulatory requirements related to Operational Risk/ Internal controls - Demonstrated understanding of operational risk and gap identification - Experience in at least one line of business or function in financial services (e.g. Personal Banking, Wealth Management, Markets, Services, Finance, Technology) with related in-depth product knowledge - Excellent verbal and written communication skills - Customer focused with excellent Interpersonal skills and ability to work well in a team environment collaborating across diverse groups - Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements - Self-motivated and detail oriented - Exhibit problem-solving and decision-making skills **Education:** - Bachelor’s/University degree - ## **Job Family Group:** Controls Governance & Oversight - ## **Job Family:** Quality Assurance, Monitoring & Testing - ## **Time Type:** Full time - ## **Most Relevant Skills** Analytical Thinking, Assurance Strategy, Constructive Debate, Controls Assessment, Controls Lifecycle, Digital Skills (Including AI), Policy, Procedure, and Regulation, Risk Remediation, Stakeholder Management. - ## **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. - *Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.*