Regional Product Manager - IMEA Lead Logistics Product

Job description

The Regional Product Manager – Lead Logistics is part of a team that is responsible for driving profitable growth, customer retention, product performance, and operational excellence across the regional Lead Logistics portfolio. The role works across commercial, customer experience, operations, finance, procurement, technology, and global product teams to strengthen the existing customer portfolio, accelerate business growth, improve financial and operational performance, and drive adoption of scalable product capabilities. The position requires a strong combination of commercial acumen, analytical capability, customer orientation, and cross-functional leadership. The role holder will lead strategic initiatives without necessarily having direct authority over all contributing teams and must therefore be able to influence effectively across a matrix area, regional and global stakeholder network. Key Responsibilities 1. Existing Customer Growth and Retention • Support the development and execution of the Same Store Sales and customer renewal strategy across the Lead Logistics portfolio. • Own and drive structured renewal planning for assigned customer segments, including opportunity identification, risk assessment, stakeholder alignment, and action tracking. • Develop and maintain renewal playbooks, frameworks, governance mechanisms, and supporting tools. • Partner with customer and commercial teams to identify retention risks and develop mitigation plans. • Support cross-regional customer growth and renewal initiatives. • Track portfolio performance and ensure timely escalation of material commercial or retention risks. • Develop clear communications and performance updates for relevant stakeholders. 2. New Business and Network Growth • Support the regional New Store Sales agenda by identifying and developing network-led growth opportunities. • Work with Area, regional, and global commercial teams to improve cross-regional selling and opportunity conversion. • Develop structured customer and market opportunity pipelines. • Enable commercial teams with relevant product propositions, customer insights, capability material, and value cases. • Support the development of scalable network-selling models and repeatable commercial plays. • Track opportunity progress, conversion performance, and barriers requiring regional intervention. 3. Customer Profitability and Value Creation • Conduct customer-level revenue, gross profit, cost-to-serve, and profitability analysis. • Identify financial leakage, margin risks, and structural performance gaps. • Facilitate regular customer profitability discussions with commercial, customer experience, operations, and finance teams. • Develop and drive corrective actions for underperforming accounts. • Identify opportunities for upselling, value-added services, scope expansion, and product penetration. • Partner with Customer Program Managers, Lead Customer Managers, sales teams, and network stakeholders to convert identified opportunities. • Lead or support value-generation initiatives across the customer portfolio. • Establish mechanisms to measure the financial and customer impact of value-creation initiatives. 4. Financial Performance Management • Support the regional financial management and governance of the Lead Logistics portfolio. • Monitor revenue, gross profit, margins, cost performance, and other relevant financial health indicators. • Partner with Finance to improve transparency, accuracy, and accountability in customer and product financial performance. • Support monthly performance management and forecasting processes. • Identify material financial variances and ensure that root causes and recovery actions are clearly defined. • Drive improvements in financial hygiene, data quality, and performance reporting. • Support the development of business cases for growth, transformation, and capability investments. 5. Operational and Product Performance • Support the transformation and continuous improvement of operational capabilities, including consolidation operations. • Partner with Operations and Procurement to improve service quality, productivity, supplier performance, and cost competitiveness. • Identify systemic operational issues and drive structured root-cause resolution. • Support the development and implementation of consistent operating standards and ways of working. • Contribute to product-market fit assessments, service-model design, and operational scalability. • Monitor productivity and operational performance metrics and coordinate improvement interventions. • Ensure operational initiatives are aligned with customer requirements and product strategy. 6. Product Capabilities and Systems Adoption • Drive adoption and effective utilisation of Lead Logistics platforms, systems, and digital capabilities. • Act as a regional focal point for selected technology platforms, product applications, or user communities. • Partner with global and regional technology teams to translate business requirements into capability improvements. • Support user engagement, implementation, change management, and adoption tracking. • Identify capability gaps and coordinate improvement priorities. • Develop regional product and systems expertise through structured knowledge sharing and capability-building activities. • Promote standardization and reduce reliance on local or manual solutions where scalable product capabilities are availab