Regional Service Sales Manager

Job description

Work Schedule Standard (Mon-Fri) Environmental Conditions Office, Various outside weather conditions Job Description When you're part of ThermoFisher Scientific, you'll do exciting work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people resources and chances to create meaningful contributions to the world. We are looking for a high-reaching Service Sales Manager to join our CMD (Chromatography and Mass Spectrometry Division) service commercial team. The position is permanent and based out of Mumbai. In-person travels to customers in the assigned region is required along with service, commercial and other teams. This role is ideal for a Science/Engineering graduate with relevant sales, business development or customer-facing experience, who wants to pursue a strategic sales and business analysis career at a global company. DESCRIPTION What will you do? Service Commercial Business Management • As a Service Sales Manager, you will drive service commercial business across West1 regions, focusing on contract renewals, warranty conversions, spares sales, and on-call service business • Manage and grow the service contract portfolio, ensuring high contract coverage, renewal rates, and profitability across assigned territories • Develop and execute strategies to convert warranty customers to comprehensive service contracts, maximizing customer lifetime value • Drive spares business through proactive customer engagement and identification of customer needs with the help of regional service team • Promote and sell on-call service offerings, qualification activities, hardware upgrades, software upgrades, and customized service products to customers • Handle key customer accounts in the regions, initiating and building strong customer relationships • Keep track of competition activities in the service commercial business and develop counterstrategies Strategic Planning and Execution • Formulate competitive and data-driven pricing quotations aligned with business objectives • Develop regional business plans for the territories with clear revenue targets and growth strategies • Coordinate cross-functional initiatives with service delivery, technical, and commercial teams • Present business reviews and strategic recommendations to senior leadership What's in it for you: • Excellent career progression opportunities with a large and growing global organization • Competitive salary, plus annual incentive bonus tied to performance • Opportunity to work with cutting-edge analytical technology in the CMD division • Comprehensive benefits package including health insurance and professional development • Exposure to strategic business analysis and cross-functional leadership • Work with a diverse, global team committed to enabling customers to make the world healthier, cleaner and safer Location: Mumbai REQUIREMENTS Who we are looking for: Essential Qualifications and Experience • A degree in Science/Engineering graduate preferred; MBA or relevant business qualification is a plus • 8-10 years of experience in service sales, business development, or commercial roles, preferably in scientific instruments, analytical equipment, or life sciences industry • Proven track record of achieving revenue targets and driving business growth • Experience in managing large customer base Skills and Competencies • Proficient in English in read, write and speak; knowledge of Hindi and regional languages is advantageous • Strong business acumen with ability to analyze data and derive actionable insights • Advanced proficiency in MS Excel for data analysis, reporting, and forecasting • Excellent communication and presentation skills to engage and influence at all levels, from technical users to C-suite executives • Strong negotiation skills with ability to close complex deals • Sales-driven approach; strongly motivated by targets and business outcomes • Strategic thinking combined with execution excellence • Ability to work independently and manage time optimally to prioritize and complete tasks • Proven ability to build and maintain long-term customer relationships • Comfortable with frequent travel across region (40-50% travel expected) • Able to adapt to a constantly evolving business environment and changing market dynamics Preferred Experience • Experience with CMD products (Chromatography, Mass Spectrometry, or related analytical instruments) • Background in contract management and warranty programs • Experience in data analytics and business intelligence • Familiarity with pharmaceutical, biotech, research, or academic customer segments