Relationship Manager-Customer service

Job description

**Role & responsibilities** - Making outbound calls to customers who already used our services and share negative feedback for any reason - Follow-up with customers to ensure their issues are resolved satisfactorily - Providing information as per customer query related to the customer health plan - Resolving customers issues in a timely manner - Escalating issues to the appropriate department or IT - Documenting all interactions with customers for future QA **Preferred candidate profile** - Require 0- 2 years of experience - Candidate must have good English communication - Qualification - graduate/diploma or post graduates - Candidate should be comfortable with location Noida (work from office) - Immediate joiners - 15 days notice period candidates preffered Intrested canddiates can share their resume directly at azhar.uddin@careinsurance.com