Relationship Manager

Job description

**Role and Responsibility Relationship Manager** Act as relationship manager for the Paid customers of NoBroker. Build sustainable relationships and trust with customer accounts through open and interactive communication. Identify and assess customers' needs to effectively upsell or cross-sell relevant products or services. Service customer in finding the right tenant / house as per the requirement of the customer. Dial outbound and attend inbound calls of customers and leads. Use internal tools and methods to provide the best possible service to the customer. Negotiate with leads on behalf of customers. Keep customers up-to-date on the progress of his account. Follow communication procedures, guidelines and policies. Go extra mile to provide excellent customer service **About Training**- Training will be provided for initial few days for an employee to understand the end to end process. R ole & responsibilities