Relationship Manager

Job description

**Company Description** Rupeek is India’s leading asset-backed digital lending fintech platform, focused on making credit accessible in a fair, convenient, and transparent manner. The company pioneers innovative gold-backed financial products to help monetize India’s $2 trillion worth of gold holdings. Using advanced technology and an automated, asset-light supply chain, Rupeek is transforming how gold loans are disbursed, creating a low-risk, low-touch, and friction-free experience. Founded in 2015 and headquartered in Bangalore, Rupeek operates in 60+ cities, serving over 500,000 customers. Its growth is backed by leading investors including Sequoia Capital, Accel Partners, Bertelsmann, and GGV Capital. **Role Description** This is a full-time, on-site Relationship Manager role based in Ghaziabad. The Relationship Manager will build and maintain strong relationships with customers seeking gold-backed loans, ensuring a smooth end-to-end experience from inquiry to disbursal and repayment. Day-to-day responsibilities include understanding customer needs, explaining Rupeek’s products and processes, guiding customers through documentation and compliance, and coordinating with internal teams and partner institutions to complete transactions. The role also involves proactive follow-ups, resolving service issues, promoting cross-selling where appropriate, and meeting assigned performance targets aligned with customer satisfaction and business growth. Relationship Managers are expected to represent Rupeek’s values, uphold regulatory and risk guidelines, and provide clear, empathetic communication in every interaction. **Qualifications** - Strong customer relationship management and client service skills, with the ability to build trust and long-term engagement. - Sales and negotiation capabilities, including experience in handling inquiries, converting leads, and working with performance targets. - Clear verbal and written communication skills in English and local languages, with strong interpersonal and presentation abilities. - Basic understanding of financial products and lending processes; prior experience in banking, NBFCs, or fintech is an advantage. - Ability to work on-site, manage field visits when required, and coordinate effectively with cross-functional teams. - Strong organizational and time-management skills, with attention to detail in documentation and compliance. - Comfort with using digital tools, mobile apps, and CRM systems for managing customer information and workflows. - Graduate degree in any discipline; a specialization in business, finance, or related fields is preferred. Walkin drive: We're Hiring Relationship Managers at Rupeek! Date:- 05-Aug-2026 Eligibility: \\* Graduate with 1 years of experience in #Gold Valuation/Appraisal \\* Age up to 21 years CTC - upto 4.50 Lpa 📍 Drive Venue: C-46, 1st Floor, RDC Rajnagar, #Ghaziabad, Uttar Pradesh 201001 📞 Contact: 9315740229 📧 [anjali.jain@rupeek.com] Connect with me for more details or share this opportunity with someone who might be interested.