Relationship Manager - SS

Job description

**Role & responsibilities** **Customer Support Executive Roles & Responsibilities (NoBroker.com)** **1. Customer Query Handling** - Respond to customer inquiries through calls, emails, chat, and support tickets. - Resolve issues related to property listings, subscriptions, payments, rentals, and services. **2. Customer Assistance & Guidance** - Help customers understand NoBroker products and services. - Guide users through app/website usage, property search, and service booking processes. **3. Complaint Resolution** - Handle customer complaints professionally and provide timely resolutions. - Escalate complex issues to concerned departments when necessary. - Ensure proper follow-up until issue closure. **4. Service Coordination** - Coordinate with sales, operations, field teams, legal, and service partners for smooth customer support. - Schedule appointments, inspections, or service requests as required. **5. CRM & Ticket Management** - Maintain accurate records of customer interactions in CRM systems. - Update ticket status, follow-up details, and resolution remarks regularly. **6. Customer Relationship Management** - Build positive customer relationships through professional communication. - Ensure high customer satisfaction and retention. - Collect customer feedback to improve service quality. **7. Process & Policy Adherence** - Follow company SOPs, quality standards, and compliance guidelines. - Maintain confidentiality of customer information and transaction details. **8. Sales & Upselling Support** - Inform customers about premium plans and additional NoBroker services. - Support cross-selling opportunities such as home loans, legal services, packers & movers, and property management services. **9. Performance Management** - Achieve KPIs such as response time, resolution rate, customer satisfaction score (CSAT), and productivity targets. - Meet daily call handling and ticket closure targets. **10. Post-Service Support** - Conduct follow-up calls after service completion. - Ensure customer issues are fully resolved and gather service feedback. **Preferred candidate profile** Candidate should knows English , Kannda , HIndi and Tamil no telugu requirements , For further requirements kindly connect me on whatsapp : 9620294657 ( Stephan )