Relationship Manager YP

Job description

SECTION I: BASIC INFORMATION Job Title Relationship Manager Functional Title RM Yes Premia Grade Assistant Manager / Deputy Manager Management Band Junior Management Business Unit Retail Banking Division Retail Banking Department Relationship Management Yes Premia Location Pan India Reporting to Branch Manager No. of Direct Reports Not Applicable SECTION II: ROLE SUMMARY The role holder is responsible for deepening existing client relationships or acquiring those that are new to bank. The incumbent must act as a one point of contact for managed clients and leverage opportunities to increase overall wallet share in accordance with the financial needs of the customer. SECTION III: KEY RESPONSIBILITIES/ ACCOUNTABILITIES Core Responsibilities Relationship Management : Manages the banking and investments relationship and is responsible for overall growth of Liabilities & Investment business from branch/retail customers Develops, manages, and expands customer relationships by providing service level which exceeds client expectations of most important customer segment Identifies current and potential relationship with additional revenue potential and grow business volumes for larger share of customer wallet Generating Incremental Business Sales targets spread across liabilities, retail assets, business banking, forex, cards, investments etc Proactively sells the full range of consumer and commercial product to current and potential Relationships Deepens existing relationships or acquires new customers to Increase CASA balance in allocated portfolio Drives higher product and channel penetration to deepen mapped relationships and to increase customer relationship value with the bank Customer Engagement: Ensures portfolio quality by regularly engaging with each mapped relationship and maintaining the desired relationship values Face to the client and First person Responsible for service and sales satisfaction of mapped clients Investments Analyses financial needs of the customers and offer appropriate product with utmost transparency Drives revenue business to generate fee income through products like mutual funds, investments and insurance Audit & Compliance Adheres to the Banks policy on acquisition/BSA/KYC etc as well as compliance requirements of regulatory authorities (RBI/SEBI/AMFI/IRDA, etc) SelfManagement Responsibilities Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are monitored and achieved during the course of the year. Takes ownership of his/her own learning agenda by identifying development needs in consultation with the reporting manager and working towards bridging the gaps through various means which go beyond just training. Understands the competencies relevant to his/her role, and works towards displaying as well as developing these effectively. Keeps abreast of relevant professional/industry developments, new techniques and current issues through continued education and professional networks. Risk and Internal Control Responsibilities Follows risk policy and processes to mitigate the operational, regulatory, financial, informational, reputational and audit risks as instructed by the departmental manager. Executes the established internal control systems and compiles relevant information for departmental audits, as necessary. SECTION IV: KEY INTERACTIONS Key Internal Interactions Purpose of Interaction Channel Partners Coordinate with product and programs teams to drive channel activities and initiatives Other Unit RMs Connect with Business Banking RMs, ADM, RBDL, PSM to maximize leads and generate cross sell opportunities Liase with key stakeholders eg YSB, HCM, FCU to execute organizational mandates Solicit support as required to close key job deliverables Key External Interactions Purpose of Interaction Prospective YBL Customers Present the organization in a professional and positive manner to generate interest and capture mindshare Existing YBL Cusotmers Seek to engage and identify opportunities to increase the overall wallet share SECTION V: KNOWLEDGE & EXPERIENCE KNOWLEDGE Minimum Qualifications Bachelors degree Master’s degree is preferred Professional Certifications AMFI/NCFM/NISM/IRDA/JAIIB/CAIIB & such relevant certifications will be an added advantage. Language Skills Written and spoken English is essential EXPERIENCE Years of Experience A minimum of 2 years of relevant experience with at least 1 year in a similar role Nature of Experience Prior experience in BFSI Sector **Interested candidates kindly share your CV on kaleeswari.kanagaraj.ext@yesbank.in**