Relationship Officer-SBE-Small Business Enterprise-Sales

Job description

Role: Relationship Officer- SBE Grade- E0 **Job Description** - Assisting team in day to day tasks and coordinating with RMs for activities related to business. - Document collection from client and to ensure completion of all the documents along with signatures and stamps. - To ensure documentation is completed with utmost accuracy and to ensure the case is cleared in first pass. - Coordinating with the internal teams for documentation to ensure smooth processing of client transactions. - To understand clients business & provide appropriate working capital and business loan solutions. - Deal across secured and unsecured lending such as Fund/ non-Fund based products like Cash Credit, Demand Loan, BG etc. - Work closely with Branch Banking teams for new customer addition. - To ensure smooth onboarding of the client and catering to client requirements. - Coordinate with the internal teams, RMs or clients for completion of documentation relating to renewal/ modification/ enhancement or fresh disbursement. - To coordinate with RMs for business related activities and also help in cross sell - Calling active clients to encourage them to take up new facilities and products. - Addressing client’s uncertainties, grievances and suggestions on time. - Communicating requests and acceptances of offers to our sales team for closing. - Recording all successful and unsuccessful attempts to close sale. - Keep up quality service by adhering to organizational guidelines. - To be updated about the latest product offerings and offers - To understand clients business & provide appropriate working capital solutions across Fund/ non Fund based products. - To penetrate client with various products for the primary Relationship & Group companies. - To build relationships with key persons in the target segments & build client trust & confidence. - Focus to continually increase the Book size and profitability of the assigned portfolio. - To understand client business models, trade related activities, cash flows etc. and identify opportunities and grow client relationships. - To be alert on competitive elements in the target segments (viz. other banks etc.) & Augment the presence and penetration of the Kotak brand in the target market - Maintain high caliber client service. - Improve efficiency by monitoring & overseeing continuous improvement of processes - Constantly have a rapport with the operating units to customize and develop solutions **Job Requirements** - Passionate to do sales - Go Getter Attitude - Strong Customer Orientation - Self-Motivated - Good relationship Management - Good communication - Good convincing & influencing skills - Graduation is a must