Remote Desktop Solution Consultant

Job description

Job Title: Remote Desktop Engineer Experience: 3+ years Job Summary: We are seeking a skilled Remote Desktop Engineer to design, implement, and support virtual desktop infrastructure (VDI) and remote access solutions. The ideal candidate will have hands-on experience with platforms such as Citrix, VMware Horizon, or Azure Virtual Desktop, and a strong understanding of end-user computing environments. Key Responsibilities: • Design, deploy, and maintain Remote Desktop / VDI environments. • Manage and support platforms such as Microsoft Remote Desktop Services (RDS), Citrix Virtual Apps Desktops, VMware Horizon, or Azure Virtual Desktop (AVD). • Monitor system performance, availability, and security of virtual desktop environments. • Troubleshoot and resolve user issues related to remote access, connectivity, and performance. • Configure and manage user profiles, policies, and access controls. • Support patching, upgrades, and system maintenance activities. • Collaborate with infrastructure, network, and security teams to ensure seamless operations. • Optimize VDI performance, scalability, and user experience. • Maintain documentation for system configurations, processes, and troubleshooting guides. Required Skills Qualifications: • 3+ years of experience in Remote Desktop / VDI engineering or support. • Hands-on experience with RDS, Citrix, VMware Horizon, or Azure Virtual Desktop. • Strong knowledge of Windows Server, Active Directory, and Group Policy. • Understanding of networking concepts (DNS, VPN, firewalls, load balancing). • Experience with user profile management (FSLogix, roaming profiles, etc.). • Ability to troubleshoot performance and connectivity issues. • Familiarity with monitoring tools and log analysis. • Strong problem-solving and analytical skills. • Good communication skills in English (written and verbal). Preferred Qualifications: • Certifications such as Microsoft, Citrix (CCA/CCP), VMware (VCP). • Experience with cloud-based VDI solutions (Azure/AWS). • Knowledge of security best practices in remote access environments. • Scripting skills (PowerShell) for automation. Key Competencies: • Analytical thinking and troubleshooting • Attention to detail • Customer-focused mindset • Ability to work in a collaborative environment