Remote Service Engineer

Job description

Job Summary Job Title Remote Service Engineer - Digital Computational Pathology Remote Service Engineer - Digital Computational Pathology - Help healthcare organisations across the Asia Pacific region deploy, support, and optimise advanced Digital Computational Pathology solutions that enable digital diagnosis and artificial intelligence-driven analysis. Responsibilities • Implement, configure, and maintain Digital Computational Pathology information technology (IT) solutions, including server software, storage platforms, and supporting infrastructure for healthcare customers. • Provide advanced remote technical support, troubleshooting, incident management, and escalation management to resolve complex customer issues and minimise downtime. • Partner with project teams, scanner engineers, and customers to deliver successful installations, upgrades, and software lifecycle management activities. • Act as a trusted technical contact during implementations, advising customers on IT topics and ensuring a smooth, professional delivery experience. • Support customers across the Asia Pacific region primarily through remote engagement, with occasional site visits in rare situations. You're the right fit if: • You've acquired a minimum of 3 years of experience in information technology (IT) environments and working in production environments against service level agreements (SLAs). • Your skills include Microsoft Windows operating systems, Microsoft SQL, Active Directory, Group Policies, networking, and common security technologies and practices. • You have a bachelor's degree in Informatics or a related field, or equivalent practical experience. • You're an excellent problem solver with strong troubleshooting skills and the ability to work independently while managing complex technical issues. • Your communication skills include strong written, verbal, and documentation abilities in English, with the confidence to engage effectively with customers and cross-functional teams. Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.