Representative II, BPS Operations Processing

Job description

**About the role (Loans / Loan Syndication Operations):** - Support end-to-end Loans / Loan Syndication Settlement operations across the loan trade lifecycle (primary allocations, secondary trade settlement, amendments where applicable, and post-settlement servicing) with strong focus on risk, controls, and client service. - Work in a deadline-driven environment supporting daily cut-offs for allocations/settlements, cash movements, and timely closure of trade, cash, and position breaks. - Partner with Agent Banks, borrowers (via agent), lenders/participants, Front/Middle Office, and internal servicing teams to resolve allocation, confirmation, documentation, and settlement issues quickly and professionally. - Perform detailed investigation and reconciliation of loan trades, cash movements (principal, interest, fees), and positions; document root cause, drive corrective actions, and escalate per SLA. - Maintain high data quality and control discipline (borrower/facility details, allocations, settlement instructions/wiring details, and cash postings) to ensure accurate processing, reporting, and audit readiness. - **About the team:** - We bring together market-leading growth solutions and premiere operational services which primarily servethe investment bank and broker-dealer community with front-to-back best-of-breed solutions. - Our solutions include Loan Syndication, private debt, capital markets, and middle-market offerings. - Data processing volumes require more than a billion transactions to be processed on any given product and that requires employing the latest technology stack and best of monitoring tools. - About 2500 FIS employees around the globe working with our solutions. - Total $1.1 Billion Annual Revenue - 68 of our clients are FIS Top 125 clients. - **What you will be doing (key responsibilities):** - Process and manage loan trades through the lifecycle (primary allocations, secondary trade settlement, trade capture validation, confirmations, and post-settlement updates) in line with deal timelines, market conventions, and SLAs. - Perform daily reconciliations using agent bank statements and notices (cash: principal/interest/fees; positions/holdings), investigate exceptions/breaks, and coordinate resolution with Agent Banks and internal stakeholders. - Validate key loan trade attributes (borrower/facility, lender/participant, amounts, dates, rates/spreads, fees) and ensure accurate booking and timely completion of assigned tasks with adherence to control checks. - Partner with onshore and internal support teams to clear exceptions within SLA and meet daily cut-offs. - Handle ad-hoc queries from clients/onshore teams (allocation status, secondary settlement status, cash postings, fails) and maintain clear documentation of actions taken. - Follow documented procedures and controls, including maker-checker reviews, evidence retention, and audit/compliance requirements. - Communicate clearly with internal stakeholders and external parties (Agent Banks, counterparties for secondary trades) and escalate aged breaks, fails, and high-risk issues appropriately. - Provide timely status updates, daily metrics/MI inputs, and clear handoffs across shifts where applicable. - Identify recurring loan settlement issues (documentation gaps, allocation mismatches, cash breaks), perform basic root-cause analysis, and suggest process improvements/automation opportunities to improve STP and reduce fails. - Ensure SOPs/job aids are up to date; participate in regular reviews and knowledge transfer within the team. - Maintain operational trackers and documents (error log, query log, process maps, SIPOC, FMEA, dashboards) and ensure timely updates for governance and reporting. - **Loan Settlement Closure (scope & responsibilities):**Loan settlement closure refers to completing all required operational steps to confirm the loan trade/allocation is fully settled and accurately reflected across systems, cash, and positions, with all breaks resolved (or formally aged/escalated) and control evidence retained. - Confirm settlement completion against Agent Bank notices/statements and internal booking records; ensure all key economics and dates match (amounts, effective/settlement dates, rates/spreads, fees where applicable). - Verify cash movements are posted correctly (principal, fees, interest as applicable) and perform final cash true-up; resolve missing/duplicate postings and investigate unapplied cash. - Complete position/holding updates and validate lender/participant allocations; reconcile holdings to expected final positions and clear residual breaks. - Ensure documentation/workflow is complete (confirmations, allocation details, approvals, exception notes) and that required control checks are evidenced (maker-checker, approvals, and audit trail). - Update operational trackers and closure status (settled/failed/aged), provide MI inputs, and communicate closure sign-off or outstanding risks to onshore stakeholders. - For unresolved items, record root cause, agree next actions/owners, and escalate per governance to avoid repeat settlement issues. - **What you Bring** **(skills & qualifications):** - Good understanding of loan trade and servicing concepts (borrower/facility structure, agent vs participant roles, allocations, settlement date conventions, interest/fee events, and cash postings) and ability to interpret agent notices/statements. - Professional fluency in English. - Preferred: familiarity with loan platforms/workflows (e.g., Loan IQ or similar), agent notice processing concepts, and for Analyst II, ability to mentor juniors, lead issue triage, and manage escalations with minimal supervision. - Flexible to support business hours aligned to market settlement windows and peak-period cut-offs. - Strong MS Excel skills (pivot tables, lookups) and comfort working with large operational datasets. - Proactive, quick learner with strong ownership, attention to detail, and a control/risk mindse