Resilience analyst - Transformation Programme

Job description

Job Summary Group Resilience is responsible for enabling the Bank to anticipate, withstand, respond to, recover from, and learn from operational disruptions through a unified framework and capabilities to meet regulatory expectations and strengthen operational readiness. We continue to stay committed to enhancing and embedding resilience as a capability throughout the Bank, via a comprehensive approach which encompasses 3 key pillars: Resilience, Resolvability and Crisis Management. Operational Resilience ensures the safeguarding of the Banks critical business services and their supporting resources, ensuring they can function effectively during adverse events. Resolvability ensures the Bank can maintain continuity of critical operations and access to services in the event of severe stress or resolution, in line with regulatory expectations. Crisis Management provides the structures, capabilities, and coordination required to respond decisively to incidents, protect stakeholders, and stabilise the Bank during periods of heightened uncertainty. As a collective, these pillars support regulatory compliance, protect stakeholders, and reinforce the Banks reputation as a trusted and reliable institution. Group Resilience plays a pivotal role in supporting the Bank by implementing robust frameworks, monitoring risks, and maintaining compliance with evolving regulatory requirements. Through proactive planning, rigorous testing, and continuous improvement, we help to ensure the Bank remains resilient and well-positioned to serve our customers and stakeholders. The Resilience Analyst supports the Resilience Manager in embedding operational resilience requirements within the Data Centre Migration Programme. The role is responsible for ensuring that all in-scope technology services meet defined availability, recoverability, and continuity standards, and that resilience testing and regulatory obligations are effectively delivered, evidenced, and reported. This role enables compliance with the Banks Operational Resilience Framework and supports assurance over critical business services, including alignment to Important Business Services (IBS) and Minimum Viable Bank (MVB) objectives. Key Responsibilities Business Resilience \& Crisis Framework Lead engagement with Business Crisis Management and Incident Management teams to:Develop and enhance the Group Crisis Playbook, aligned to HKRS recovery scenariosDefine escalation, decision-making, communication and governance during prolonged technology outagesEnsure business response assumptions are realistic and tested against technology recovery timelines. Standards Alignment Review business continuity, crisis management and operational resilience standards to ensure:Alignment with HKRS and recovery centre capabilitiesConsistency with regulatory expectations and industry best practiceIdentify gaps between policy, plans and actual recovery capability and drive remediation. Testing \& Exercising Define and coordinate business and crisis exercising strategy, including:Scenario-based crisis simulationsIntegrated business-technology recovery testsEngage with Group Crisis Management Team to perform a Double site loss exercise to demonstrate the uplifted resilience capabilitiesParticipate in test observations and reviews, ensuring lessons learned are captured and acted upon. Stakeholder Engagement \& Awareness Maintain regular engagement with:Business resilience leadsRegional resilience leadsDrive awareness of HKRS recovery assumptions, roles and testing requirements across the Group.Support preparedness of senior management and crisis roles through briefings and walkthroughs. Risk, Assurance \& Regulatory Readiness Liaise with 1st Line and 2nd Line Resilience functions to:Track business resilience risks linked to HKRS and data centre transformationSupport effective risk closure and evidence-based assuranceContribute to regulatory submissions, self-assessments and supervisory engagement Programme Integration \& Stakeholder Engagement Act as a liaison between Technology, Business, Risk, and Programme teams to ensure resilience objectives are understood and implemented.Support governance forums by providing updates on:Resilience requirements statusTesting progress and outcomesRisks, issues, and dependenciesEngage with service owners, architects, and delivery teams to ensure resilience-by-design principles are embedded throughout the lifecycle. Skills And Experience GovernanceFacilitating effective coordination between Country, Business \& FunctionOperational and Technology ResilienceOperational RiskChange Management ExecutionThird Party ResilienceCrisis Management Qualifications Bachelors degree in Business, Technology, Risk Management, or related discipline Technical SkillsReporting and dashboard preparation.Process documentation and dependency tracking.Familiarity with resilience and governance frameworks.Service dependency mapping and process .