Retail Asset Operations Manager - Unsecured Loans

Job description

Manager - RA Unsecured Operations\| Mumbai To manage set of Retail Asset products including life cyle of loan and customer service Responsible for a RA product end to end Operations. Manage Disbursmeent / PDD / File receipt Management, life cycle of loan. Escalation and resolve issues. Review the process for compliance Control. Complaints and Audit exceptions - RCA, resolution and permanent fix. Regular T\&M and TAT measurements. Suggestion on new options to support to collection on bank receivables. Diagnose and resolve issues related to systems / process faced by the team. Drive initiatives and work on projects that improve efficiency through process automation. Cross-functional collaboration to identify automation opportunities for efficiency improvement. Graduate / Post Graduate Min: 7 years Max: 10 years Experience Level Mid Level