Retail Operations Manager

Job description

**Job Requirements** Scope of the role - Responsible for driving store performance, operational excellence, and sales growth across the retail network through process standardization, digital enablement, and data-driven decision-making 2. Job Profile & Key Deliverables Retail Operations & Transformation • Drive retail excellence initiatives to improve store productivity and operational efficiency • Monitor store performance through audits, SOP adherence, and defined KPIs • Standardize processes to ensure consistent execution across all stores Sales & Revenue Growth • Drive revenue contribution through CRM, loyalty programs, and alternate sales channels • Lead in-store and retail marketing initiatives to improve conversion and sales performance • Build and scale alternate sales channels such as Shoppers Stop, Try@home, Pop-ups Digital & CRM • Drive adoption and effective usage of CRM and retail technology platforms • Identify system gaps and collaborate with tech teams to implement enhancements • Leverage data and dashboards for performance tracking and decision-making • Drive digital platforms like Salesforce, Wooqer, Salesbuddy & drive new tech interventions for the team Planning & Commercials • Lead sales forecasting, budgeting, and annual business planning • Plan and execute promotions, seasonal campaigns, and in-store activations • Track performance against targets and drive corrective actions People & Capability Development • Drive frontline productivity through incentive programs and performance management **Work Experience** The candidate should have prior experience in Retail operations • Minimum work experience of 5 years+ • Proficiency in analytical skills, and should be comfortable with Excel & Powerpoint • Should have the right attitude and be able to navigate and build seamless working relationships with other teams as this role needs collaboration with other teams. • Should be able to think on his / her own and drive initiatives and tasks with minimum or no supervision. Should be a great self-starter