Retail Sales Officer

Job description

Job Title **Retail Sales Officer Tanishq** Job Summary The Retail Sales Officer is responsible for assisting customers in selecting and purchasing jewelry, providing product knowledge, achieving sales goals, and ensuring a seamless shopping experience. The role requires strong interpersonal skills, customer service excellence, and adherence to company policies. Key Responsibilities - Welcome customers and understand their jewelry requirements. - Guide customers in selecting gold, diamond, platinum, and gemstone jewelry. - Explain product features, pricing, purity, certification, and care instructions. - Achieve individual and store sales targets. - Build long-term relationships with customers to encourage repeat business. - Handle billing, order booking, and documentation accurately. - Assist in inventory management, stock display, and merchandising. - Maintain showroom cleanliness and visual merchandising standards. - Address customer queries and resolve complaints professionally. - Participate in promotional campaigns, festive events, and product launches. - Follow company policies related to security, cash handling, and compliance. Required Qualifications - Bachelor's degree or equivalent (preferred). - 3–12 years of experience in retail sales, luxury retail, jewelry, or customer service (freshers may also be considered for entry-level roles). - Good communication skills in English and the local language. - Basic computer knowledge and familiarity with POS systems. Skills Required - Sales and negotiation skills - Customer relationship management - Strong communication and interpersonal skills - Product presentation and demonstration - Teamwork and collaboration - Attention to detail - Professional grooming and etiquette - Problem-solving abilities - Time management Key Performance Indicators (KPIs) - Monthly sales achievement - Customer satisfaction scores - Conversion rate (walk-ins to purchases) - Average bill value - Repeat customer business - Product knowledge assessment - Compliance with operational procedures Working Conditions - Work in a retail showroom environment. - Rotational shifts, including weekends and public holidays. - Standing for extended periods while assisting customers. - Participation in seasonal sales events and festivals. Career Growth A Retail Sales Officer at Tanishq can progress to roles such as: - Senior Retail Sales Officer - Sales Executive - Team Leader - Assistant Store Manager - Store Manager - Area Sales Manager