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**About the Role** As a Store Manager, you will be the **driving force of the store’s performance** — responsible for **business growth**, delivering exceptional customer experiences, and ensuring operational excellence. You will lead a team to achieve brand standards, sales targets, and KPIs while maintaining the premium image of the brand. **Key Responsibilities** - Drive **store business growth** by achieving monthly sales and conversion targets. - Deliver a **premium in-store customer experience** through high service standards and product expertise. - Lead, motivate, and coach the store team to **consistently meet performance goals**. - Execute **tele-calling, lead follow-ups, and closures**, ensuring strong conversion rates. - Maintain **flawless store operations** including stock management, billing, and visual merchandising. - Ensure adherence to **brand KPIs and operational norms** at all times. - Monitor and report **daily sales performance**, footfall trends, and business opportunities. - Handle **customer escalations and service recovery** with ownership and empathy. - Collaborate with marketing, logistics, and HO teams for **campaign execution and brand initiatives**. - Maintain a **premium store ambiance** and ensure the team reflects the brand’s values. - Recruit, train, and retain a **high-performing sales team** to support store growth. - Identify and act on **local business opportunities** to increase visibility and footfall. **Key Skills & Requirements** - Minimum 3–5 years of retail experience (premium or lifestyle segment preferred) - Proven track record of **sales achievement and business growth** - Strong team leadership and performance management skills - Excellent communication skills in English (regional language is a plus) - Expertise in tele-calling, lead conversion, and customer relationship handling - Strong operational discipline with focus on KPI adherence - Presentable, confident, and customer-centric **Why Join Us** - Be part of a **fast-growing premium comfort-tech brand** redefining the sleep category in India. - Opportunity to take ownership and **drive real business impact**. - Attractive incentive structure and growth-oriented environment. - A dynamic culture built on performance, innovation, and customer delight. Job Type: Full-time Pay: ₹40,000.00 - ₹50,000.00 per month Benefits: - Provident Fund Language: - English (Required) Work Location: In person