Retainers

Job description

**Job Description** The Process Manager - Trainer is responsible for designing, delivering, and measuring the effectiveness of training programs across. This role goes beyond classroom facilitation. it requires proactive calendar management, cross-functional business follow-up, and ongoing content curation to ensure learning translates into measurable performance improvement. **Responsibilities** **Training Delivery & Facilitation** - Deliver engaging, interactive training sessions (virtual, in-person, or hybrid) for employees across levels — from new hires to senior leaders. - Adapt facilitation style to diverse audiences, learning styles, and business contexts. - Use adult learning principles, storytelling, case studies, role-plays, and group activities to maximize knowledge retention and application. - Serve as a subject matter expert on core training topics such as communication, leadership, performance feedback, bias mitigation, and manager effectiveness. - Measuring Impact of Training - Design and implement evaluation methods to assess training effectiveness at multiple levels (e.g., reaction, learning, behavior change, business impact). - Use pre- and post-training assessments, surveys, observation checklists, and performance data to measure knowledge gain and application. - Partner with business leaders to track on-the-job behavior change and performance improvement post-training. - Prepare and present impact reports, including ROI analysis where applicable, to stakeholders and leadership. - Continuously refine training content and methods based on evaluation data and feedback loops. - Calendar & Schedule Management - Plan and manage the monthly/quarterly training calendar in alignment with business priorities, peak cycles, and team availability. - Coordinate logistics for all training sessions, including room bookings, virtual platform setup, invites, reminders, and resource allocation. - Proactively resolve scheduling conflicts and communicate changes clearly to participants and stakeholders. - Maintain a centralized training tracker to monitor session dates, attendance, cancellations, and rescheduling requests. - Follow-Up with Business / Stakeholder Management - Act as the primary L&D point of contact for assigned business units or functions. - Conduct regular follow-up meetings with team leads to gather feedback and reinforce learning application. - Share post-training reinforcement materials, action plans, and nudges to support behavior change on the job. - Work with the team to identify high-priority training needs and customize solutions accordingly. - Content Curation & Development - Curate, adapt, and update existing training content (presentations, handouts, e-learning modules, videos, case studies) to ensure relevance and accuracy. - Research and recommend external resources, articles, tools, or micro-learning assets to supplement formal training. - Develop facilitator guides, participant workbooks, job aids, and quick-reference cards to support learning transfer. - Reporting & Continuous Improvement - Maintain training records, attendance logs, certification trackers, and evaluation databases. - Identify trends in feedback, assessment scores, and business follow-up inputs to recommend improvements to the learning curriculum. **Qualifications** - Bachelor’s degree in HR, Education, Business, Psychology, or related field - 5+ years of experience in training facilitation, L&D, or a similar senior training role. - Proven experience measuring training impact and reporting outcomes to stakeholders. - Strong facilitation skills with high audience engagement ability. - Analytical mindset with experience using data (surveys, assessments, performance metrics) to evaluate training effectiveness. - Excellent calendar and time management skills; ability to manage multiple priorities. - Strong relationship management and follow-up discipline with business stakeholders. - Proficiency in content curation tools (e.g., Canva, PowerPoint, LMS platforms, Articulate, or similar). - Familiarity with virtual training platforms (Zoom, MS Teams) and collaboration tools. **About The Team** eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.