Revamp Sales Professional

Job description

**Job Description** - Monitor complaint management which is delivered through SDE BA. - Monitor BAs performance and make POA for improvement - To monitor all escalated complaints personally till closure - Meeting customer in case of major failure and ensure the complaint is resolved to customers satisfaction - Coordinating with material group for the indents placed by SDE - To deliver RT, DT PMS adherence as per divisions target - To ensure adherence to processes laid by division for service delivery - To effectively implement drive the new initiatives assigned by division from time to time - To ensure that warranty is redeemed in time and thereby minimize cost of operation - To analyze and eliminate repeat complaints by finding root cause - To ensure safety is practiced by SDEs and associates - To ensure the team is properly trained for delivering the services