Revenue Lead - Kolkata

Job description

**Company: OYO (OYO Hotels & Homes)** Location: Kolkata Department: Operations / Revenue Designation: Revenue Lead Experience: 2+ Years Education: Graduate / Post-Graduate **About OYO** OYO is one of the worlds largest and fastest-growing hospitality chains, offering standardized and affordable stays across hotels, homes, and living spaces. Founded in 2013 by Ritesh Agarwal, OYO has rapidly expanded across India and multiple global markets such as Malaysia, UAE, Nepal, China, UK, Indonesia, Vietnam, and the United States. At OYO, we look for dynamic, customer-focused individuals who can help us become the most-loved hotel brand in the world. **Role Overview** The Revenue Lead is responsible for managing hotel partner relationships, ensuring smooth operations, driving revenue growth, and delivering a superior customer and partner experience. The role requires strong analytical skills, stakeholder management, and the ability to handle escalations with maturity and ownership. **Key Responsibilities** Build and maintain strong relationships with hotel owners/partners. Act as the primary point of contact for partners regarding operations, performance, and escalations. Support hotel owners in managing their property portfolios and improving overall revenue performance. Ensure high levels of customer and hotel partner experience. Monitor and enhance occupancy, room availability, and realization metrics. Address partner and customer escalations promptly to ensure smooth business operations. Collaborate with cross-functional teams to resolve issues and improve operational efficiency. Drive retention and satisfaction of partnered hotels. **Key Performance Indicators (KPIs)** Occupancy / URN Improvement (Month-on-Month) Pay at Hotel (PAH) Realization Daily Sellable Room Nights (DSRN) Availability Partner Satisfaction & Retention Issue Resolution Speed & Quality **Required Skills & Qualifications** Graduation or Post-Graduation in any discipline. Minimum 2+ years of experience in operations, account management, revenue management, or customer success roles. Strong analytical skills and ability to work with data for business decisions. Experience in handling cross-functional operations and customer/partner escalations. Excellent communication, negotiation, and relationship-building skills. High ethical standards with a sense of ownership and accountability. **Why Join OYO?** Opportunity to work with one of Indias most dynamic hospitality brands. Fast-paced growth environment with significant learning opportunities. Exposure to hotel operations, revenue management, and business strategy.