RUN RPA - Executive

Job description

**Key Skills:** RPA, Troubleshooting, Production Support, Power platform, Automation Anywhere, Blue Prism, UI PATH, Monitoring **Roles and Responsibilities:** - Monitor production automations, including RPA and Power Platform solutions. - Communicate failures to business users and perform initial troubleshooting. - Implement bug fixes and planned system enhancements. - Manage business user requests, such as ad hoc automation runs and schedule updates. - Provide enhanced monitoring and support during peak business periods. - Coordinate with the Build team during production handovers and hyper care periods. - Perform code development for minor enhancements not covered during build phase. - Liaise with the RPA resiliency team for virtual machine (VM) allocation. - Maintain the automation code repository and a detailed log of all production issues and their resolutions. - Develop and maintain reports on key performance indicators (KPIs), including ticket volume, SLA compliance, and automation metrics. **Skills Required:** - 2-5 years' experience in an application or production support role, preferably with RPA platforms (e.g., Automation Anywhere, UiPath, Blue Prism). - Strong experience in RPA production support and troubleshooting - Hands-on expertise with Automation Anywhere (A360) - Experience with other RPA platforms such as UiPath and Blue Prism (preferred) - Knowledge of Power Platform for automation monitoring and support - Ability to monitor, analyze, and resolve failures in production automations - Experience in implementing bug fixes and minor system enhancements - Strong understanding of code repositories and version control for automation scripts - Ability to manage business user requests and schedule updates - Experience generating and maintaining KPIs, SLA compliance, and automation metrics reports - Strong problem-solving and analytical skills in production environments - Excellent communication and coordination skills with Build teams and stakeholders - Availability to support extended hours for global/US operations **Education:** Bachelor's degree in Information Technology, Computer Science, or a related field.