S2P Solution Associate Specialist

Job description

Job Title: S2P Solution Associate Specialist • Location: Hyderabad About the job: Sanofi is an innovative global healthcare company headquartered in Paris, France with one purpose: Chase the miracles of science to improve people’s lives.  We are dedicated to making a positive impact on the lives of the patients and families we serve, and we accomplish our goals through world-class research and with the compassion and commitment of our employees.    The company is focused on accelerating development to deliver breakthrough medicines and vaccines to patients, delivering excellence though Diversity.   Sanofi operates in 90 countries with 91 000 employees worldwide, working in 59 manufacturing and 20 Research & Development (R&D) sites. In 2022 business net income was €10.3 Billion, delivered by 4 Global Business Units: Specialty care, Consumer Healthcare, Vaccines & General Medicines.  Sanofi covers major therapeutic areas, including immunology, cardiovascular, diabetes, oncology, rare diseases, etc.     Main responsibilities: Operational Support & Issue Triage: • Provide first-line support for vendor-related inquiries, following established procedures to resolve routine issues.  • Assist in troubleshooting basic issues within enterprise systems like Coupa, SHIFT, and Salesforce.  • Accurately log all incoming requests and issues, ensuring all necessary information is captured.  • Escalate complex or non-standard issues to the Project Specialist or Manager for resolution.  Process Adherence & Documentation Support: • Follow established SOPs and work instructions to execute tasks related to the vendor enablement lifecycle.  • Assist in maintaining process documentation, ensuring guides and work instructions are up to date with minor changes.  • Support the team by helping to prepare materials for process improvement workshops or meetings.  • Assist in tracking operational metrics by collecting and inputting data into dashboards and reports.  Stakeholder & Vendor Communication: • Serve as an initial point of contact for basic inquiries, guiding stakeholders to the correct resources or FAQs.  • Assist in communicating status updates to internal requesters regarding their vendor setup or payment inquiries.  • Provide timely and professional follow-up on routine, open cases.  Issue & Data Management Support: • Perform initial triage of vendor inquiries from the shared mailbox or intake form, assigning them based on predefined criteria.  • Log and track issues, ensuring case records are kept current.  • Perform routine data entry and data cleansing tasks to support vendor master data accuracy.  • Assist in auditing vendor records for completeness and flagging discrepancies for review by the team.  Training & Team Support: • Assist in preparing and organizing training materials, job aids, and FAQs.  • Help schedule training sessions and workshops for internal stakeholders.  • Provide general administrative and operational support to the Vendor Enablement & Resolution team as needed.  About you: • Experience: 0-2 years of procurement experience in a coordination, administrative, or operational support role for purchase orders, contracting, vendor invoices/payments. Experience in project management, or the pharmaceutical industry is a plus. • Soft Skills: Strong organizational skills, high attention to detail, excellent written and verbal communication, a proactive attitude, and an eagerness to learn. • Technical Skills: Familiarity with Microsoft Office (Word, Excel, Outlook, SharePoint), SmartSheet, SAP (SHIFT), Coupa, Zoom • Recommended Working Hours: Provide support up to 1230PM EST to support North America colleagues. • Education: Bachelor’s degree in Procurement, Business, Communications, or a related field. • Languages: English (fluent). Why choose us? • Bring the miracles of science to life alongside a supportive, future-focused team.​​·  • Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.        • Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.​​·         • Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness pro