SailPoint IdentityNow Engineer (SME)

Job description

Job Description: SailPoint IdentityNow Engineer (SME) Core Skills - Design and implement workflows for user Joiner/Leaver/Mover events. - Strong understanding of IAM concepts, including user provisioning, access certification, and role management. - Provide advanced support for SailPoint IdentityNow, resolving complex technical issues. - Build mapping rules, certification campaigns, and compliance reports for SOX, PCI, etc. - Lead application onboarding and target system integrations using REST, SOAP, JDBC, LDAP, etc - Install, configure, and customize IdentityNow platform modal and connectors. - Collaborate with cross-functional teams including DevOps, Engineering, and Customer Success to address and resolve customer concerns. - Manage and resolve support tickets, ensuring timely and effective solutions. - Conduct root cause analysis and implement corrective actions to prevent recurrence of issues. - Draft HLD/LLD, test scripts, workflow diagrams, and operational runbooks. - Onboard applications to SailPoint IdentityNow, including configuring connectors and managing identity profiles. Candidate must have experience in integrating ServiceNow with SailPoint (ServiceNow Catalog Integration / Ticketing based integration / Managed application integration) - Having good exposure of application onboarding for SAP applications/Oracle business suits etc - Experience in troubleshooting complex issues, collaborating with internal teams, and ensuring high customer satisfaction. - Assist in the development and maintenance of support documentation and knowledge base articles. - Experience with RESTful APIs and integration with other systems. - Participate in on-call support rotation as needed. - Provide training and guidance to junior support engineers. - Excellent problem-solving skills and the ability to troubleshoot complex issues. - Strong communication skills, both written and verbal. - Ability to work independently and as part of a team. Preferred Skills - Experience with other IAM tools such as Okta, Ping Identity, or Microsoft Entra ID (formerly Azure AD). - Knowledge of cloud platforms like AWS, Azure, or Google Cloud. - Certification in SailPoint IdentityNow or other IAM solutions.