Sales Manager : Premium Banking

Job description

**Your key responsibilities** **Acquisition** - Increase acquisition of Target clientele across in Advantage Banking segments. Periodically assist Advantage Banking in conducting approved local level sales drive (micro events) for the acquisition. - Acquire new accounts from group companies / family of existing customers. - Acquire new accounts from referrals from existing customers. **Relationship Building / Deepening / Cross Sell / Transition** - Ensure consistent growth of the Advantage Banking portfolio. - Work closely with the Advantage Banking and team and establish synergies for maximum penetration of Investment & Insurance sales to new customers along with deepening into the book. - Build a robust momentum regarding the third-party distribution (insurance, auto loans, mortgages) and fee income to scale up the client portfolio growth, in line with the set targets. - Implement customer contact programs to ensure their share of wallet with the bank increases. - Ensure smooth transition of customer management to the respective RM post-acquisition **Retention** - Ensure top-class service delivery to clients to be in line with the best in the industry. - Monitor high net worth accounts closely to ensure that customers continue regular use the account and grow balances. - Work towards reactivating accounts which have stopped transacting or depleted in balances. - Assist in resolving service hurdles to create a delight situation for customers **Risk Management & Governance** - Ensure awareness and adherence with the Know Your Customer policy, Anti Money Laundering Policy, Mis-selling Policy, Information Protection Policy, Operational Risk, Code of Conduct and other laid down compliance norms of the bank as stipulated from time to time. - Provide regular feedback on the changing customer needs to the SSM. - Any suspicious transaction to be immediately reported to the SSM. **Your skills and experience** - In-depth knowledge of Product and Policy - Having Good Communication skill - Having good negotiation skill - Have and understood the market update and knowledge. - Having awareness and information about the competition **How well support you** - Training and development to help you excel in your career. - Coaching and support from experts in your team. - A culture of continuous learning to aid progression. - A range of flexible benefits that you can tailor to suit your needs.