Sales Operations Manager

Job description

**Position: Manager Sales Operations (Resale Properties)** Experience: 58 Years Location: Bangalore **Job Summary** We are looking for a Sales Operations Manager to drive operational excellence and ensure seamless closure of resale property transactions. The role will be responsible for post-sales discussions, deal closure coordination, customer follow-ups, documentation tracking, stakeholder management, and ensuring timely completion of all activities from booking to registration. **Key Responsibilities** **Key Responsibilities** - Deal Closure & Post-Sales Operations - Manage end-to-end sales closure processes for resale property transactions. - Conduct post-closure discussions with customers, buyers, sellers, and internal stakeholders. - Ensure timely completion of all documentation required for transaction closure. - Track deal progress and proactively resolve bottlenecks impacting closures. - Coordinate with legal, finance, sales, and relationship management teams to ensure smooth execution. - Customer & Stakeholder Follow-Ups - Conduct regular follow-ups with customers regarding pending documentation, payments, and registration requirements. - Act as a single point of contact for post-booking and post-sale operational activities. - Maintain strong coordination with property owners, channel partners, and sales teams. - Ensure a high-quality customer experience throughout the closure process. - Documentation & Compliance - Verify and monitor all property-related documents required for resale transactions. - Coordinate with legal teams for document validation and compliance checks. - Ensure all agreements, payment receipts, and registration documents are completed accurately and on time. - Maintain proper records and audit-ready documentation. - Operations & Process Management - Monitor daily deal closure status and maintain closure trackers. - Prepare operational MIS reports and closure dashboards. - Identify process gaps and implement improvements to reduce turnaround time. - Ensure adherence to company policies and regulatory requirements. - Team Management - Lead and mentor the sales operations team. - Allocate workloads and monitor productivity. - Establish SLAs and ensure timely completion of operational activities. - Drive team performance through regular reviews and coaching. **Required Skills** - Strong understanding of resale real estate transaction processes. - Experience handling property registrations, documentation, and deal closures. - Excellent follow-up and stakeholder management skills.• Strong negotiation and problem-solving abilities. - Proficiency in Excel, Google Sheets, CRM systems, and MIS reporting. - Ability to manage multiple transactions simultaneously. **Key Performance Indicators (KPIs)** - Deal Closure Rate - Registration Completion Rate - Closure Turnaround Time (TAT) - Documentation Accuracy - Customer Satisfaction Scores - Pending Cases Resolution Rate - Operational SLA Adherence **Preferred Candidate Profile** - Graduate/Postgraduate in any discipline. - 58 years of experience in Sales Operations, Real Estate Operations, Transaction Management, or Post-Sales Operations. - Experience in handling resale property transactions is mandatory. - Strong communication, coordination, and team management skills. **Role Objective**: Ensure smooth, timely, and compliant closure of resale property transactions through effective follow-ups, documentation management, stakeholder coordination, and operational excellence.