Sales Order Analyst

Job description

Project Overview: Global Center Bangalore provides the order management support for all Refinitiv products which involves generation of legal contracts/ order forms, entitlement, billing & provide any admin support to Sales team/ customers in these areas. The individual has to closely collaborate with multiple teams starting with sales, legal, commercial, compliance, entitlements & collections team to support sales & customer requests and should constantly strive to improve the way we manage the internal order process to help improve our service to customers. LSEG: LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation manage risk and build jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG’s ticker symbol is LSEG. Data & Analytics: Our acquisition of Refinitiv means we can provide the breadth and depth of financial data and best-in class analytics that customers expect –driving innovation and growth across global markets. And our high-performance solutions –from trading, to market surveillance, to wealth solutions and more –help to improve the performance of our customers. FTSE Russell is a leading global provider of financial indexing, benchmarking and analytic services with more than $16 trillion benchmarked to our indices –and offers an extensive range of data services and research. The combination of Refinitiv and FTSE Russell provides LSEG with leading capabilities in data, analytics, indices and benchmarks Crucial Day-to-Day Responsibilities: The work may include any of the following depending on the region the role is responsible for: • Manage the most sophisticated and broad range of order types for select products; this includes entering orders into specialist Permissioning or electronic fulfilment systems and working with internal customers to ensure the order is fulfilled according to agreed turnaround times and with accuracy • Accurately processes customer orders with growing complexity and broader range of assigned customer groups. • Act as a business expert to analyse and address inquiries for all orders and specialty order types including root cause analysis and solutions. • Accountable for meeting and maintaining defined standards for quality and efficiency for all transactions. • Provide advance expertise in order processing solutions, including second tier support for entry level order processors. • Proactively provides feedback on system and process challenges and/or opportunities. • Contributes to timely communication of order processing system and/or process changes. • Handles the most sophisticated order types supporting Refinitiv's largest and highest revenue customers. • Responsible for reviewing orders to identify and prevent potential downstream issues that could negatively impact the customer or business. Additional Job Description Knowledge & Skill: • Entry level professional roles requiring a discipline specific degree or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles and concepts• General professional and conceptual knowledge of theories and principles within a discipline• Basic understanding of the roles of relevant functional groups within own area• Applies general knowledge of business, developed through education, to make informed judgements Scope of Impact:• Provides mentorship services that directly support or affect results within one functional area• Works within area and uses professional procedures and practices to achieve objectives• Exchanges straightforward information, asks questions and checks for understanding• Free to determine the approach used to address routine professional issuesStrategic Planning & Decisio